When it comes to the modern business, customer service is just as important as having the resources and know how to produce high quality products and offer high quality services,… Read More »
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3 Steps to Becoming a Great Call Center Representative
Speaking with unfriendly customers every day can be grueling work. Great call center agents, however, engage enthusiastically with a diverse clientele representing your brand in a way other agents cannot…. Read More »
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3 Reasons Humans Are Better than Automated Customer Service
In the never-ending quest to reduce costs while providing top-notch customer service, many companies are shifting to an automated customer service structure. This means either automated answering systems or installing… Read More »
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Keep Calm and Call On: Pro Tips for Call Center Agents
Last week on our blog, we talked about a few common frustrations for call center agents. If you missed out on that post, check it out here to see what… Read More »