When you’re in business, you can’t manage your company effectively if you’re unable to measure its performance. In fact, your company won’t be able to succeed without a performance measurement system.
When your business is a startup, it’s hard to measure how successful your business may or may not be.
However, there is a solution.
A Call center can be used as a performance evaluation system.
The success of a call center is always an indication of business advancement for your company.
A call center will provide your customers with the information they need. It is important that your call agents are able to solve problems for your callers effectively to open doors to more business opportunities for your company.
The outsource call center will set Key Performance Indicators (KPIs). Examples of KPIs that can be utilized are abandon rate, time to answer, call handling time, idle and hold time, first call resolution,transfer rate and schedule adherence.
The quicker calls are handled the better customer service your business will establish and the better profits your business will make.
Never will you have to worry about customers calls again and again look for extra information or assistance. TeleRep is here.
TeleRep is a Maryland company specializing in customized call center services. We can record what the caller is responding to, the time and date. You can use the report to see what turned into sales and manage easily your marketing profitability. We can do follow up calls to get buyer feedback and post comments to your social media sites. We also provide services to companies with a marketing department that needs help taking calls, processing and managing data from marketing pieces or TV commercials. This includes tracking companies’ marketing spending as well.
We are never outdated or inadequate because we consistently use the latest technology to best serve you.