Are you an insurance company in need of a more effective way to handle inbound and outbound customer service calls? If yes, read now to learn how call center services can be effectively used for your insurance company operations.
In the insurance industry about 20% of calls received are not handled with an effective database system and well-trained personnel. Most of those calls received need detailed information on a claim. A claim analyst is the only person reliable enough to respond directly to callers about vital information.
To open up your insurance company’s ability to answer these types of phone calls, you should let a call center handle your routine customer service phone calls.
Here are the most commonly received calls about insurance claims:
– Was my claim received?
– What is the status of my claim?
– Was my enrollment paperwork received?
– What is my deductible?
– How much of my deductible have I satisfied?
– I need to add or cancel existing insurance coverage.
A call center can give you customers’ detailed information on ‘in process claims’ and ‘complete claims’.
The call center can provide proper paperwork and keep insurance moving forward. For the best call center customer service, hire a good call center with the right technology for your insurance operation needs.
TeleRep can handle your inbound and outbound calls. We can help you with desk solutions, order taking, lead generation, appointment setting and sales support.
TeleRep is a Maryland company specializing in customized call center services. We are never outdated or inadequate because we consistently use the latest technology to best serve you. For professional services and questions, contact