With the holidays just around the corner, your customer service is essential to boost sales and have a successful holiday season. This means that every phone call that comes your way should be answered by a real person. Many customers will become discouraged and frustrated when met with a voicemail service or automated menu option. In order to keep your customers happy this holiday season, businesses should consider the after hour answering services provided by TeleRep. These services mean that trained receptionists will answer incoming phone calls to your business at any time. This may seem like an unnecessary service, but it comes with several benefits.
- When greeted by a real person, customers feel appreciated and taken care of. They will feel confident that their questions or concerns will be acknowledged by the appropriate people because they are leaving their message with a person and not a machine.
- Team members are able to respond to customers and clients more quickly when their messages are organized. Going through a voicemail box to retrieve messages can be frustrating and time consuming.
- Your business will be able to not only retain current customers, but gain new customers who can only contact your business during after-hours. This is because TeleReps are able to acknowledge every call and ensure a team member’s response once the business is open.
At TeleRep, we understand how important incoming after hour phone calls are to your business. That is why we pride ourselves on our professionalism and customer service training when answering every business call. Stop making your customers feel under appreciated with voicemail services; instead, let them know you care through TeleRep.
Learn about TeleRep and our overall live operator services today. We want to help your business excel.
You can inquire about the effectiveness of the TeleRep nationwide call center and live answering services by calling 1-800-638-2000 or visit our contact page!