Are you looking to improve your customer service abilities so you can achieve double digit response rates? If yes, Tele Rep is here to help you accomplish your goal. Read now to learn what actions you should take to improve your customer service.
When customers buy products from you, you want your company to be known for being trusting and supportive. You do not want to be known as a company that blows off its customers after a sale has been made. This is how you lose loyal customers to competitors.
Poor customer service results in sharply reduced willingness to buy from your company by 86 percent. Your business negative perception grows by 98 percent and customers are less likely to recommend your company by 91 percent or more.
Customers want issues resolved in a single call with the same customer service representative. They want the call agent to understand their needs and have access to their previous data on calls.
Customers want easy to use menus to help them reach representatives as quickly as possible.
They do not want to be put on hold for more than five minutes.
If you want to meet your customer service needs today and achieve double digit response rates, hire TeleRep.
TeleRep is a Maryland company specializing in customized call center services. We can record what the caller is responding to, the time and date. You can use the report to see what turned into sales and manage easily your marketing profitability. We can do follow up calls to get buyer feedback and post comments to your social media sites. We also provide services to companies with a marketing department that needs help taking calls, processing and managing data from marketing pieces or TV commercials. This includes tracking companies’ marketing spending as well.
We are never outdated or inadequate because we consistently use the latest technology to best serve you.