Live chat is a transformative service for many businesses that choose to take advantage of it. Instead of needing to type out a formal email to get answers, customers will be able to instantly speak with someone who is knowledgeable and ready to help them. Live chat services don’t just make customers happy, they also make customer support staff happy, since problems can be stopped before they ever truly get a chance to start. Here are some of the many benefits of live chat services.
Live chat is very convenient for customers since they can access help right away. Live chat wait times are typically lower than wait times for call centers, ad customers mind the waiting process less since they aren’t needing to hold a phone up to their ear. A whopping 90% of customers continue live chat services to be helpful, and 63% of customers are more likely to go back to a website that offers live chat services.
Live chat software is less expensive than opening a call center. Live chat services cost less per interaction and also increase the efficiency of each representative since they can be working with multiple customers at once without needing to put anyone on hold. By needing fewer people to staff your customer service department and also getting more done with less, you will save a great deal of money over time.
Did you know that live chat can actually encourage customers to make a purchase? When live chat services are offered, customers are more likely to make a purchase and more likely to be satisfied with their browsing experience. Since you offer help at the point of purchase, they are more likely to ask questions and reach out for help working through the checkout process. If you force customers to do everything alone, they often won’t bother asking and will instead abandon their shopping cart and not convert.
Contact TeleRep For Your IT Help Desk Service Today!
TeleRep knows how important live chat, call center services, and alarm monitoring are to your business. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.