Today’s consumers are looking online for services more and more. When used with phone, email, self-service, and video support, live chat serves to enhance your business’s customer service experience even more.
Your Customers Will Love It
Live chat has become customers’ favorite way to instantly communicate with a company. It receives the highest satisfaction ratings from customers. Engaging with a live support representative is quick and simple. Customers can type relevant data into the chat box, and the representative can pull up exactly what they need. Even before customers need to use live chat, just seeing the button for it can help build their confidence in the site’s ability to fulfill their needs. Instead of having to wait 24-48 hours for an email response, your customers get the help they need instantly.
It Can Increase Your Sales
Consumers love live chat, and businesses do too! A recent study found that 62 percent of consumers said that they would be more likely to make larger purchases if live support was available. 38 percent of surveyed customers stated that they made a purchase just based on their recent chat session. With a possible increase that sharp, the live chat would quickly pay for itself.
It Can Decrease Service Costs
Once a customer service team installs live chat, they generally see an overall decrease in the service costs associated with supporting online customers. A basic system can be put in place in one day, and the system can typically be fully integrated and ready to launch in 10-20 days. Since the system takes so little time to implement, budget stays low and technical teams stay happy. Since online chat agents can usually assist 4-5 customers at once, it is far cheaper and less time-consuming than a phone system that can only care for one person at a time. Since live chat can assist multiple customers at once, the cost per interaction is often much lower. Live support also requires far fewer agents than other methods. It also reduces incoming call volume at call centers because consumers generally prefer a chat to a phone call.
These are just a few of the many reasons to add live chat to your customer service experience today!
Add Live Chat with TeleRep
TeleRep knows how important call center services are to your business. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.