You’ve decided to hire a call center to give your customers top-notch customer service around the clock, ensure that calls are reaching the right destinations, and keep your quality control high. However, now you need to choose where your call center will be located. Foreign call centers typically offer lower prices, but you lose something in the trade-off. Domestic call centers are a fantastic option that will leave your customers feeling more valued and more satisfied. Here are some of the top reasons why you should choose to hire a domestic call center.
Costs Aren’t Much Different
While call centers abroad used to be much cheaper, today the rates are competitive with domestic call center rates. As labor costs have continued to rise, their rates have gone up. Why not choose to support a domestic call center, since the cost is only slightly different? Even better, recent studies have shown that domestic call centers are actually more cost-effective in the long term.
Customer Service Problems
Call centers with non-native English speakers can cause a lot of frustrated customers who get a negative image of your brand and company as a result. Instead of worrying about customer service issues that arise from call centers abroad, choose a domestic call center with native English speakers who understand the nuances of the language. Remember, if customers aren’t satisfied with your customer service, they won’t return or do business with you in the future.
Keep Sales and Profits High
Many call centers abroad don’t contribute to higher sales or profits, so why should you bother using them? Domestic call centers help you to save money with competitive rates and higher customer satisfaction rates mean more business and more profits. Representatives know how to take care of the tasks you need completed, whether it’s answering questions or scheduling appointments, so you and your customers will both be thrilled.
Domestic Call Centers from TeleRep
TeleRep knows how important live chat and call center services are to your business. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.