Customer service is a function of companies that should be easy to carry out, but not every business excels at it. This is a territory where your business can separate from the pack. If you have a team of strong, exceptional customer service agents, then you’re setting yourself up for success. The current society has an extreme lack of patience, but patience is exactly what you need in customer service representatives, as it can make the difference between a good and bad experience.
The Customer Service Personality
We tend to frequently hear the phrase, “the customer is always right.” It’s an accurate phrase in a sense, but it’s not always true. No, the customer is not always right. It’s more about the mindset you should have when interacting with a customer. Your goal is to find a positive solution for them, and this starts with the type of personality you bring to the table. A strong customer service personality is one that fuses together empathy with control. You must be an attentive listener, and really put yourself in the shoes of the customer. At the same time, you have to demonstrate a level of expertise that makes it a fluid situation, and ultimately leads to an end result.
In addition to developing a distinct personality, there are skills involved that help with this growth. The first is the ability to stay positive. If you’re a customer service agent, a positive attitude is crucial to your success rate. If you come off with a negative tone, customers will quickly sense it. The same idea applies to the language you use, because positive language can quell a problem. The skill of “reading” the customer is also critical, because it means you’ll know how they might react to a certain solution. Finally, you need to have knowledge of the product you’re serving. For the customer, it would be frustrating if you didn’t have a clear idea about information you should know.
Answering Services From TeleRep
TeleRep knows how important answering services are to your business. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.