Emergencies can happen at any time, and at any place. When they do, it’s crucial that they be responded to immediately — they are emergencies after all. Whether you’re a business that handles emergencies, or just a business who is vulnerable to emergencies (i.e. all of them), TeleRep offers a variety of emergency response services. A live call center can address emergencies as they happen, which could end up being the difference between life and death.
Types of Emergency Response
While we won’t be the ones directly attending to the emergency, we will be the ones taking the incoming emergency call or signal and dispatching the appropriate response. Like we mentioned above, emergencies can happen at any time of day, and you want a live call center that can take those calls around the clock. Some instances of emergency calls that we can assist with include:
Emergency Hotlines such as poison control or suicide prevention hotlines require constant attention for those who may be in distress. A trained professional will take the call and make appropriate measures to ensure that the situation is dealt with or passed along to the right person.
Alarm Monitoring can be crucial in maintaining the safety of your commercial building, and whatever or whomever may be inside. If an alarm or other monitor sends us an alert, we can dispatch the appropriate authorities to your location to subdue the emergency.
Medical Emergencies are one of the most obvious life-or-death emergency response situations in our repertoire. If your patients or team need you, our professionally trained agents will accurately record information, and can forward it to you via pager, beeper, email, or phone.
Towing, while likely lower than some of the above on the seriousness scale of emergencies, can still require immediate attention. Someone will be at our live call center 24/7 to take calls and dispatch tow trucks at any time of day.
Regardless of what type of emergency presents itself, an emergency is an emergency, and it requires immediate response. Hiring a 24/7 live call center ensures that whatever emergencies you may be faced with are responded to appropriately, professionally, and most importantly, right away.
Make TeleRep Your Emergency Response Team
At TeleRep, we understand how important call center services are to your business. That is why we pride ourselves on our professionalism and customer service training when handling incoming calls. We also specialize in alarm response and data entry as well. Stop making your customers feel under-appreciated with voicemail services; instead, let them know you care through TeleRep and hire a virtual receptionist today.
Learn about TeleRep and our overall live operator services today. We want to help your business excel. You can inquire about the effectiveness of the TeleRep nationwide call center and live answering services by calling 1-800-638-2000 or visit our contact page! Check us out on Facebook,Google+,Twitter, LinkedIn, and Pinterest as well for more updates and information!