An answering service can become an indispensable part of the success of your business. In fact, some business owners will claim that it’s impossible to have a successful business without call center or answering service support. Considering the various benefits of an answering service, such as 24/7 live answering, virtual receptionists, and the ability to put more of your time and effort into your business, these claims aren’t that far off. But even if the initial expense of answering service support is worth it through added business, it can be difficult to budget accurately for it. Here are some tips to help you budget for an answering service for your business.
Determine Your Present Call Volume
In general, an answering service will base the price of their service on how many calls is received by the business over time. So measure out how many calls your business is currently receiving. A high call volume can be indicative of one of two factors: a great, effective marketing strategy, or a poor level of service. Remedy the latter to minimize the budget for your answering service.
Determine Present Call Time
If your business gets a lot of calls that are between 30 seconds and 1 minute in length, you should expect to pay less for an answering service than a business who takes longer calls.
Determine the Services You Need
Professional answering services have a lot to offer – ask yourself why exactly you need their assistance. An answering service can be a great asset for companies in the realms of customer service, order-taking, scheduling appointments, and dispatching services. Not every company will need to mix and match these services. Having an idea of what you need in an answering service will help you devise a budget for the perfect plan customized for your needs.
Determine Your Savings
The cost of hiring an in-house receptionist should be compared to the cost of hiring an answering service, and don’t simply consider the salary costs. If you need to purchase more equipment or provide benefits, these costs should be factored in as well.
Determine Your Return on Investment
What is the average value of a customer for your business? What is your retention rate? How many customers should you expect to add with a 24/7 live answering service? These questions can be crucial in determining your budget.
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TeleRep knows how important live chat and call center services are to your healthcare facility. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.