Call centers are beneficial for a variety of industries, whether you have a towing service or a dentist office in need of friendly and always-available customer service. Here are some of the ways that dentists can dramatically benefit from a call center.
Call Centers Know Your Needs
Many dentists don’t even consider hiring a call center for their business because they assume that they won’t be able to answer questions from patients accurately. However, call centers of today are far from the one-size-fits-all call centers of the past! A call center for dentists will feature representatives who have knowledge in the field who can answer questions about everything from scheduling, to what types of insurance you accept, to whether or not a toothache needs to go to the emergency room. Call centers for dentists can give your patients the sympathy and attention that they need and the instant answers that they want.
Call Centers Can Adjust Their Message Delivery
Call centers can sort the urgent calls from the normal calls without your office ever needing to pick up the phone. Some patients who call do have dental emergencies and need to speak with you right away. However, others just have a quick question about their dental floss or upcoming appointment. Call centers can ensure that you aren’t flooded with calls all day and that only the important ones end up on your desk (or phone).
Call Centers Always Answer
Dentists and dental assistants have busy days at the office that aren’t always conducive to picking up the phone. If you struggle to stay on top of your answering machine, a call center will make sure that the line never goes dead or unanswered. Patients will enjoy better quality customer service up to 24 hours a day, which will give you better reviews and higher patient satisfaction rates. We can take care of chatting with your patients day and night and taking care of their concerns so that you can take care of them.
TeleRep Call Centers for Your Dental Practice
TeleRep knows how important live chat and call center services are to your business. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.