Nationwide Call Center and Answering Service

800-638-2000
14 Welham Ave NW
Glen Burnie, MD 21061

Local U.S Call Centers Vs. Foreign Call Centers: Which Is Better?

One of the worst things you can do for your business is have your customer service support managed by a foreign call center. TeleRep is an U.S based call center that cares for customers and represents your company the right way.

When your customers have product complaints, need technical support or have a question about your corporate policy, you need to have it handled appropriately by a local call center.

When a company hires a foreign call center, you’re providing your customers unhelpful customer service support because there’s a noticeable lack of communication. Often saving money by outsourcing foreign call centers can drastically harm your company’s reputation of good customer service assistance.

Foreign call centers struggle to provide answers to complicated questions that can’t be found on the Internet. Often overseas operators take two or more calls to handle customer concerns.

A local call center such as TeleRep allows customers to talk to one call agent representative that will provide assistance or guide customers to the right assistance at all times. This isn’t possible with a foreign call center… your customers will always jump from one agent to the next. It’s unnecessary confusion. In other words, it’s more expensive for your business to offshore a call center.

American call centers are worth the investment because they have higher productivity from their workers than foreign call centers. Never will you have to worry about any customer requesting to be connected to a call agent in the United States because their needs are not met. Here at TeleRep, you’ll always have an expert call agent serving your customers’ needs right here in the States.

TeleRep is a Maryland company specializing in customized call center services. We can record what the caller is responding to, the time and date. You can use the report to see what turned into sales and manage easily your marketing profitability. We can do follow up calls to get buyer feedback and post comments to your social media sites. We also provide services to companies with a marketing department that needs help taking calls, processing and managing data from marketing pieces or TV commercials. This includes tracking companies’ marketing spending as well.

We are never outdated or inadequate because we consistently use the latest technology to best serve you.

For professional services and questions, contact TeleRep by calling 1-800-638-2000 or click here today!

Check us out on Facebook and Twitter as well!

Source: http://abcnews.go.com/blogs/business/2012/02/foreign-call-centers-phone-home/

This entry was posted on Friday, October 12th, 2012 at 4:44 pm . You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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