Customers expect most businesses to be available most of the time. This means staying open after normal business hours. Even bankers' hours aren't what they used to be. Limiting operating hours guarantees limiting customer growth and loyalty. Read More
Customers expect good service. Deliver Great service and you'll gain loyal customers. Consumer's benefit by having choices in today's marketplace. Companies that provide live support through 24-7 hotlines win the loyalty of their customers. Read More
Web-based registrations provide an accurate, convenient way to manage event attendees. But who can your registrants call to get answers and assist them while registering online? If it takes you more than a second to answer we can help. Read More
Many companies have replaced live customer support with IVR systems. The move to automated, self-help technologies is apparent if you're a consumer. Without question these less personal systems save money. But will customer loyalty suffer? Read More