|
|
| Customer Service Information |
|
|
|
|
Free Ideas & Best Practices Featuring: Is Your Food Establishment Clean?
Is your restaurant, bar or hotel clean? I mean really clean. I don't mean "do you stick to all the rules and regulations?". I mean, do you and your staff really care about cleanliness and hygiene? Just complying with hygiene regulations will almost certainly result in you breaking them. By meeting standards that are higher than the minimum you will probably comply with them. But is this enough? There are two mindsets when it comes to good hygiene practice in catering businesses. One is the "will I avoid a fine?" school of thought. The other mindset is: "I really care that my customers can enjoy the highest standards of hygiene". Hygiene Officer Should you have a designated hygiene officer in your establishment? Some jurisdictions insist on having a person who is responsible for hygiene (depending on the size of the business). This is a double-edged sword. The hygiene officer must have some clout, though, and have a direct route to senior management. On the other hand if the hygiene officer appointment is just a sop to regulations or a way of impressing health inspectors it could actually make things worse. Why? Because hygiene is the responsibility of everyone. All staff from top to bottom must ensure that they and their customers are working in clean conditions. The danger of having a hygiene officer is that the rest of the staff may feel justified in disowning responsibility for this area. The hygiene officer must not be the cleaner. So, unless the law says you must have a hygiene officer, think long and hard before you go down this route. If you do, do it well and it will pay off. Cleanliness is Next to Succesfulness... Why would you want to go beyond the basic standard when this costs you money? Just look at the successful restaurant chains: McDonalds and Pizza Hut have had their critics, but one things they have in common is that they are very clean. The cleanliness of these establishments may not be immediately noticeable to customers, but the subliminal message sinks into the sub-conscious: "This is a place I feel it is safe to eat at" or "I am happy for my kids to eat here" - these thoughts become hard-wired at each visit (yes I know there will be exceptions, but please accept my generalization for now!). OK, so you don't want to be a McDonalds. That's fine - but you do want customers, right? Involving Staff Anyway, there is no great cost involved in keeping things clean. What about encouraging more staff to eat in your kitchen, restaurant or bar. Do you charge them? Try reducing or waiving the charge. You need to encourage the staff to eat the food that you produce. They will not want to eat food in a dirty establishment. By having staff eat the food that they produce and serve, you have already introduced mutual quality control and hygiene monitoring. Of course, a pastoral attitude towards you customers is what you are surely looking for. In other words, your customers are dear to you, aren't they? Well, try to endear them to your staff. Phrases like "would you eat off of that plate", or "would you like it if restaurant staff didn't wash their hands in the washroom" are very helpful. They personalize the effort rather than making it into the boss's issue. And what of the boss? Does the boss in turn just make it into an issue with the health inspectors? Does the boss really care about the customers or does he just want to comply as cheaply as possibly with the rules? Go For Quality We sell InsectoCutor fly killers. Our customers are firmly in the former of those two camps. They really care about their customers. I don't make this statement flippantly. They really do care and speak up for their customers. From the smallest to the largest, when you see a food establishment with an InsectoCutor fly killer machine, this is a virtual hallmark of cleanliness. And why do they prefer InsectoCutor fly killers? They are not the cheapest. Well, they are not plastic but are made of steel. They do not allow insects to explode but are tuned very carefully to ensure the insects drop full-bodied into the catch tray. If you want to comply - just comply - with the hygiene regulations in your area then go ahead and buy a cheap, short-life low quality fly killer (you may still not comply!). On the other hand, if you want to keep and attract more customers and really care for those customers, I would urge you to buy InsectoCutor fly killers. Fly Killers are available from Arkay Hygiene. For small establishments, the F1 or F2 fly Killers are ideal.
MORE RESOURCES:
Customer-Service - Google News |
|
|
|
RELATED ARTICLES
Customer Service Is More Than Just Being Nice To People Many organizations tackle to the issue of customer service by exhorting their employees to speak with a smile. Be polite. Never lose your cool. But isn't that a little like closing the barn door after the horses have gotten out? Good customer service should be about a good customer experience with your product. This begins with the relationship your company cultivates with a customer. Customer Feedback: Everyone has an Opinion - USE IT! Have you ever been in a department store and known exactly what you were looking for but couldn't locate any staff to help you find it? Think of your website as your very own department store, and your contact numbers, email addresses, and FAQ's navigational buttons as your staff. Without these handy interaction tools, your purchaser will get frustrated and E-shop somewhere else. Under Promise & Over Perform: The Art of Managing Customer Expectations I'll always feel warmly about Conrad's restaurant, in Glendale, California. Why Communication Skills Dont Work In Customer Service Every time my firm conducts communication skills training, we know someone is going to object. Responding to Complaints It's possible that in the course of your business dealings, you may (just may) have to deal with a complaint from a customer or client .... The 3 Rs of Customer Service What I am about to tell you may seem very obvious - you may even say DUH!!! but the fact is, - many company's forget the 3 R's of good customer service- Respect your Customer, Take Responsibility for Your Actions and Products and give your Customers a Full REFUND when it just isn't right. I promise you that if you follow these 3 simple rules you will never have to run after the same customer again! Dont Be Afraid To Give Problem Customers The Boot Q: In a recent column you made the point that the customer is always right, which I agree with. However, in the same column you also said that it is sometimes necessary give problem customers the boot. If the customer is always right, at what point do you think they become so problematic that you should stop doing business with them? -- Gary M. Is Your Food Establishment Clean? Is your restaurant, bar or hotel clean? I mean really clean. I don't mean "do you stick to all the rules and regulations?". I mean, do you and your staff really care about cleanliness and hygiene? How Not to Get Stiffed, Improving Your Collection Procedures Some businesses have slow paying customers or past due balances because they didn't "train" their customers in the beginning. When the Customer Demands: Give a Discount or Lose the Order Periodically every sales person encounters the customer who refuses to buy unless they receive a discount. Sometimes this is driven by the organization's culture or the buyer wanting to look good to their boss and sometimes it is simply the mindset of the individual buyer them self. To some people price satisfaction and their perception of value, is not about the actual amount paid as much as it is their sense that they have negotiated the price down from a higher starting point, thereby obtaining a "better deal." A case in point is the retail consumer who will only buy items that are "on sale," even if the sale price is really no lower than the everyday price at a competitor. To Complain and Win! - My Personal Recipe Prime directive: Make sure your claim is reasonable! Otherwise, forget it. What Every Employee Should Know About How to Win the Loyalty of Customers Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this: We Sell For Less and Our Stores Are a Mess! What kind of image do you present when marketing your products? Are you professional and well organized or does your store/site/whatever scream, "sloppy!," to those who matter the most: your customers? Let's see how one leading retailer is winning the sales war, but losing an important battle: store organization. How to Transform Your Voicemail into an Effective Medium of Communication "Hi this is Randy. Leave me a message after the beep and I'll get back to you as soon as possible. Thanks and have a great day." Revealed ? A Simple Formula For Success! Exceeding Expectations Delight = Customer Expectation plus 1. This was the simple formula for delighting your customers that Ken Blanchard informed us of in his book "Raving Fans" Doors by Catering to Your Clients Clients? they are the most important influence in the success of any business. It is vital to keep them satisfied and happy. Carpet Cleaning in Surrey Like any business, carpet and upholstery cleaning requires excellent customer service and great value for money. There are a number of ways in which one can obtain these. People have studied the art of customer service for many years, striving to find the right balance between giving hte best service they can, while still making a profit large enough to survive on. Astonish your Customers With These Customer Service Tips Customer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry -- Nordstrom's. Nordstrom's customer service keeps improving and they continue to drive others out of business because of it. Here are six ways you can thrill customers and snatch a larger market share from your competitors. Increase Sum in Your Check Account with Follow-Ups We'll be examining what makes follow up to prospects/customers so important on our online world today. How to Retain Your Customers the Dish Network Way Customer retention is vital to a business. If you cannot retain your customers you will be continually losing current customers and always on the search for new ones. This can be very expensive. Retaining current customers means continual sales which is essential to keep your business afloat. Here are some keys to keeping your customers that can be learned from looking at the Dish Network business model.
|
| home | site map |
| © 2005 |
