|
|
| Customer Service Information |
|
|
|
|
Free Ideas & Best Practices Featuring: Customer Service For Huge Profits
Customer service is the most vital asset for Business either it is online or offline. It's the critical factor which determines if your business has a future or not. There are two vital components to every interaction you have with a customer 1) The purchase or transaction 2) The relationship In order to distinguish yourself among your competition, providing just good service is not enough. The same do your competitors. You must provide EXCELLENT service. That will happen following these rules: a) Solve your customer's problems as fast as you can without hassles. b) Your employers should know their stuff and be well trained. c) Treat customers with respect, a quick response, and appreciation d) Authorize employees to provide as accurate information as they can and make things happen for customers. e) The customer should leave with a positive feeling. One of the most serious problems corporations and small business deal with customers is the defection effect. It is the silent process where the customer takes his business from you and start dealing with your competition. This happens without yelling, showing disappointment for your service up front. That process applies to many industries and trade sections. It's an epidemic. The cure here is to do the best you can in order the customer come back again and again. Most of your profits will come from few large accounts ordering continuously. With these customers you should focus your efforts and customer service. For example you could create a toll free call line 24/7 for tiding your large firms you do business with. On the other hand, that does not mean that you should leave your small clients "out in the cold". Supporting them is important too. Imagine what it would happen if a large customer stops working with you? What do you think the consequences for your company would be if you left your small customers? Of course it costs less keeping a customer, who makes revenue by continual orders, than chasing and finding new clients. It's not a secret the 80/20 rule, meaning that 80% of your profits will be produced from the 20% of your clients. The rates of course are not absolute, it could be 98% to 2%. There are Real life examples for these rates. After all, the most effective advertising in the business world is the "word-of-mouth advertising." It's so effective because the testimonials gains trust , which means the happy client has no self-interest causes for proposing a particular firm to his friend. This can be accomplished if you have provided exceptional service to your clients. Another important factor of great customer service is that it has to be countable. For example: " You must answer the phone fast" doesn't mean anything . On the contrary : "You must answer the phone sooner that the third ring" is an accurate customer service rule. Finally, one of the most important leaps in customer service we can find in today's business world is the individual section mindset most of the companies follow. That means the interactions between the different sections of the company (Sales/Telemarketing, Shipping, Technical support, Credit/Collections, Order processing) do not function as a team but more often as individual sectors of the firm. The most discouraging feeling for a customer is dealing with more departments with lack of critical information between them and not being able to find a solution to the problem. Christos Varsamis is the creator and owner of the http://www.settinglifegoals.com/ Sign for your 7 day FREE e-course to http://www.fastprofitbiz.com "How to TRACE a Legitimate business Opportunity."
MORE RESOURCES:
Customer-Service - Google News |
|
|
|
RELATED ARTICLES
Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service Last night I was at my computer and a Skype chat window opened up with a link in it from a stranger. I clicked the link and was taken to one of those "You would have to be crazy to pass up this business opportunity" sites. You know, the kind with great testimonials and it seems too good to be true possible outcomes. All it takes is a few hours a day and you can be pulling in thousands of dollars! Wow, sounds great. Of course there was no mention of what the business actually is. Over Deliver - The Key to Customer Satisfaction Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a client. How to Deliver Exceptional Customer Service Having been in business a number of years, I'm amazed at the number of people who don't have the slightest idea of what customer service is. Customer service is not a way of doing things ? it's an attitude. What Every Employee Should Know About How to Win the Loyalty of Customers Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this: Be A Resource What is one of the greatest ways to add value to your business? Nope, it's not giving away free merchandise, offering special discounts, or even creating a preferred customer club. One of the most valuable commodities that you can provide your customers is INFORMATION. 11 Moments of Truth These moments come when a customer or client? Revealed ? A Simple Formula For Success! Exceeding Expectations Delight = Customer Expectation plus 1. This was the simple formula for delighting your customers that Ken Blanchard informed us of in his book "Raving Fans" Communicating Value Abstract: People buy for their reasons, not yours. This article covers the key elements that prospects want to hear you talk about. Are You Putting Technology Before Your Customers? Which is more important the technology or the customer? Automating Your Help Desk Workflow Do you know you can open, answer, close and report help desk information without human intervention? Customer Service and The Human Experience Historically, customer service was delivered over the phone or in person. Customers didn't have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given interaction. With all the options the Internet brings, competition is literally a click away. If, as has been reported, 65% of your business comes from current customers, then in order to stay in business, you best focus on winning the satisfaction and loyalty of those customers. The History of CRM -- Moving Beyond the Customer Database Customer Relationship Management (CRM) is one of those magnificent concepts that swept the business world in the 1990's with the promise of forever changing the way businesses small and large interacted with their customer bases. In the short term, however, it proved to be an unwieldy process that was better in theory than in practice for a variety of reasons. First among these was that it was simply so difficult and expensive to track and keep the high volume of records needed accurately and constantly update them. Attitude of Service When conducting a training session about customer service, I always spend a fair amount of time talking about attitudes. After all, to be of service, you must develop an attitude of service. Customers Who Rave About You and Your Service According to customer service studies by marketing gurus of the world, here are the following qualities, which must be present in your life and your business in order to develop raving fan customers who are not just satisfied but completely loyal to you over the long haul. Managing Your Business When One Client Takes Alot of Your Time How often has your schedule been thrown out of whack because of a client's needs? Dealing with People - Words to Avoid You probably realise how the wrong tone of voice and negative body language can cause problems when dealing with other people, particularly customers and staff. However, using the wrong words can also cause problems. Reducing Customer Resistance to Your Product or Service Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for feeling resistance including fear of new things or change, fear of failure or success or even fear of not being perfect. Dealing with Difficult People 1. Don't get Hooked !!! Customer Service and Marketing that Works Go into many businesses today and try and get service, its sometimes impossible! The customer service officer is on the phone talking about personal issues, there is not enough staff, and they are disinterested and distracted. You Bever Know Who Youre Serving You Never Know Who You're Serving when customers turn irate.
|
| home | site map |
| © 2005 |
