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What is a Dedicated Agent?TeleRep operators take calls based on skill based routing. Based on the level of experience, training, and skills that an necessary to properly take a call will determine it's call classification. Based on that classification the calls will only be handled by operators that have the training and skills necessary to perform up to TeleRep's high standards. Essentially this means that each TeleRep agent is multiskilled in a variety of accounts so that their time is "shared". This multiskilled environment is suitable for many clients with lower call volume as it allows their calls to be answered 24 hrs a day at a fraction of the cost of staffing, scheduling, managing, training, providing and maintaining equipment for internal employees. This standard model allows you to get the quality of a professional receptionist answering your phones at a fraction of the cost. In order to cover the same hours of operation TeleRep does you would have to hire 4 or more full time employees.
At the same time given all the factors
that go into staffing, training, managing, and
monitoring calls, some clients prefer the flexibility of dedicated
agents. Dedicated Agents answer your calls exclusively. TeleRep
will provide staff to answer only your calls and they will not be
part of the shared environment. This model works well with higher
volume accounts where per minute pricing may not best fit your
needs.
Ask about dedicated rates and services and whether they might be a good fit for your business. Given the tax implications, increased costs, and multi-level responsibilities of managing support staff, many businesses prefer using TeleRep to provide their solutions. Call Today (410)761-2424 Toll-Free (800) 638-2000
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Dedicated Agent