Every Call Matters

At TeleRep we truly believe “EVERY Call Matters". It’s not just a slogan. In order to further this endeavour TeleRep maintains the highest standards for training and employee development.

Call Recording / Monitoring

We record all calls and can monitor each one. This allows supervisors, trainers, coaches, and you (our client) to listen to any call which offers the opportunity to constantly review and improve. Every "TeleRep" aka operator receives multiple random call monitorings and coachings to ensure that the highest level of quality comes across on every call. Each operator is incentivized to further ensure the best quality service on every call. TeleRep utilizes state of the art training programs such as "Telephone Doctor", and "FISH" Every "TeleRep" goes through rigorous coaching and training before ever handling a "real" call. They regularly spend days side by side with a seasoned Telephone Representative (a TeleRep).

Experienced Staff

Our average operator has been with TeleRep for over 18 months, many over 5 years. Our supervisor staff over 10! So you know that they care about what they do here... compare that to our competitors who average 6 months or less! We have a multi-skilled staff that can handle a wide variety of tasks, including simple or advanced answering service, order taking, emergency services, customer service and help desk support. TeleRep has a scheduling process in place that targets 85% of calls answered within 30 seconds- We believe your calls are too important to wait- providing among the highest service levels in the industry One of TeleRep's greatest strength's is it's size. Small enough to quickly adapt and make rapid changes to your calls in the event you need any adjustments... but large enough to handle several nationwide accounts. TeleRep is not just a call center. We have the capability of providing a wide variety of services and thanks to our state of the art technology and reporting capabilities TeleRep handles many tasks for clients. This helps to simplify their processes giving them the opportunity and time to manage their business.