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*Myth: "Most potential customers don't expect to reach us after 5:30. they'll call back later." *Fact: Customers expect the ability to reach most companies beyond traditional business hours. Limiting operating hours prevents optimal customer growth and loyalty. |
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Customers expect good service. Deliver Great service and you'll gain loyal customers. Consumer's benefit by having choices in today's marketplace. Companies that provide live support through 24-7 hotlines win the loyalty of their customers. |
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Web-based registrations provide an accurate, convenient way to manage event attendees. But who can your registrants call to get answers and assist them while registering online? If it takes you more than a second to answer we can help. |
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Many companies have replaced live customer support with IVR systems. The move to automated, self-help technologies is apparent if you're a consumer. Without question these less personal systems save money. But will customer loyalty suffer? |
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