TeleRep, A division of ATS call centers, Inc. recently announced their 30 year anniversary. TeleRep now occupies a 3-level, 9,000 sq.ft. secure facility in Glen Burnie, Maryland inside the Baltimore Washington DC corridor. With capacity for 80 live agents, TeleRep now serves the live phone response outsourcing needs of over 300 local, regional and national organizations. Strong growth from the late 1990s into the 21st century has bolstered its position as a leader among Maryland’s call center providers. 

(PRWEB) January 2, 2006 -- ATS Call Centers, Inc. recently announced their 30 year anniversary. TeleRep now occupies a 3-level, 9,000 sq.ft. secure facility in Glen Burnie, Maryland inside the Baltimore Washington, DC corridor. With capacity for 80 live agents, TeleRep now serves the live order taking and customer service outsourcing needs of over 300 local, regional and national organizations. Strong growth from the late 1990s into the 21st century has bolstered its position as a leader among Maryland’s call center agencies.

Founded in 1976 by Sandie Olson, the company began as a small answering service in her home. Mrs. Olson began by providing live answering services to local businesses, mostly service contractors, doctor’s offices and other small businesses. She continued to grow the company over the years to support the advanced call center needs of fortune 500 companies. TeleRep, a division of ATS call centers, Inc was established in the 1990’s to serve clients with these advanced service and technological requirements.

Mrs. Olson recalls the early years…’I worked for an answering service in my youth and often thought If I had my own company I’d pay higher wages and provide better working conditions.’ That’s exactly what Sandie did. She found that companies were willing to pay more for quality live agent services in order to get better service to their customers.

‘I’ve always believed and experienced that operators who are paid and treated professionally, will handle call more professionally,’ Mrs. Olson continued. ‘You can find call centers everywhere, but finding a really good one is not easy. Many of our clients have come from providers that failed to meet expectations. We have built our entire infrastructure and business philosophy on being the best. We could never foresee offering a cheap service with less than desirable results. That’s simply not where we’ve come from, where we are now or where we’re headed.’

Much of TeleRep’s success can be attributed to the fact that the company is family owned and operated. Mrs. Olson’s Husband, Don, has been a great support of Sandie’s goals from the beginning. Four of their children have served the company for several years. They continue to support Sandie’s mantra: ‘Customer Service First.’

In the past decade TeleRep has had opportunities to sell the business to national call center chains. It has refused to do so. ‘We provide a unique service that our client’s cannot easily find in the marketplace’, said Joseph Simpkins, Business Development Manager. ‘Time and again, we hear bad experiences from companies whose customers get long hold times, rude operators, agents unfamiliar with products or services, not to mention getting stuck in frustrating IVR systems. As long as the call center industry has a plethora of these types of agencies, we’ll have a steady stream of clients itching for better results.’

While TeleRep had achieved many success stories, quality awards and certifications in 30 years, it still recognizes the ways in which they’ve contributed to their client’s success as the best barometer of their own. TeleRep looks forward to the emerging challenges of the modern call center in the 21st century and remains dedicated to being a preferred provider of outsourced call center services in Maryland and nationally.

About TeleRep
TeleRep is a division of ATS Call Centers, Inc. and is nationally certified through WBENC as a woman-owned business. In business since 1976, ATS provides 24/7/365 inbound call center services for companies that need advanced order-taking, customer support, complex call handling or professional call center and telephone support services. TeleRep offers the advanced services of a corporate call center with the advantage of process efficiency, customization and economic pricing typical of a smaller business model. Traditional Call Center and Modernized Contact center services such as fax, email, web and other direct response solutions are also developed and delivered from TeleRep's location in Glen Burnie, Maryland.

For additional information, please contact:
Joseph Simpkins
TeleRep; a Division of ATS Call Centers, Inc.
Toll Free 800.638.2000

Baltimore Area Call Center Provides Assistance for Hurricane Katrina Related Calls directed to the USDA Food Safety Hotline

TeleRep, A mid-sized call center in Maryland, is once again assisting the USDA. The aftermath of hurricane Katrina caused an increased amount of calls to their Meat and Poultry Food Safety hotline. In order to field live calls quickly, TeleRep’s Baltimore area call center allocated professional agents and phone lines within a few hours of the USDA’s request for assistance.

Baltimore, MD (PRWEB) September 13, 2005 -- TeleRep, A mid-sized call center near Baltimore-MD, is once again assisting a difficult situation. Hurricane Katrina caused the USDA to prepare for the potentially sudden increase of inbound calls to the USDA's Meat & Poultry Food Safety Hotline. TeleRep has a track record of providing quick, professional assistance for the USDA when they need additional operator resources. “We’ve provided our professional call center services in the past to assist the national Meat & Poultry hotline in handling high call volumes for various national campaigns such as calls regarding the Mad Cow disease scare in late 2003 and a major beef recall in 2002. Currently, we're providing a similar service for calls related to the impact from Hurricane Katrina,” said Business Development Manager, Joseph Simpkins.

Location, capacity, technology and experience all enable TeleRep to prepare and deliver tele-response teams for potentially high call volumes very quickly for local organizations. The speed at which service can be delivered is critical for the MP hotline and many resources must be organized almost immediately to provide the assistance needed to compliment their internal hotline resources.

The USDA FSIS has contracted with TeleRep to provide overflow and after-hours support for the duration of the Katrina related call volume. “TeleRep is glad to be in a position of service for the USDA and all Americans who rely on the food safety hotline for help, especially in difficult times,” said Company President Sandra Olson. TeleRep will continue to provide support to the USDA now and in the future when assistance is needed.

ABOUT TELEREP
TeleRep is a division of ATS Call Centers, Inc. and is nationally certified through WBENC as a woman-owned business. In business since 1976, ATS provides 24/7 inbound call center services for medium and large companies that need advanced customer support, complex call handling or high-end call center and telephone support services. TeleRep offers the advanced services of a corporate call center with the advantage of process efficiency typical of a smaller business.
Contact center services such as fax, email, web and other direct response solutions are also developed and delivered from TeleRep's location in Glen Burnie, Maryland.

For more information about TeleRep, its services and capabilities, contact Joe Simpkins, Business Development Director, at (410) 761-2424 / (800) 638-2000 or jsimpkins @ telerep.com – http://www.telerep.com

Certification can help "Although we've been certified as a Woman Business Enterprise (WBE) through the State of Maryland since 2000, our certification gives us a national presence that many corporate supplier diversity programs require from women owned businesses." Mrs. Olson started her business in 1976 working from her home using an old switchboard like the one used by Lily Tomlin's "Ernestine", but TeleRep now employs state-of-the-art call center technologies. TeleRep began as a traditional answering service and has grown substantially since 1996 to provide an array of award-winning advanced business processing services. Some of the awards include, Customer Inter@ction's Solutions MVP Quality Award, The Association of TeleServices International Award of Excellence, the DiversityBusiness.com awards, 'Top Diversity Owned Businesses in Maryland' and 'Top Small Business in Maryland'. "Our corporate clients have asked us to provide extended services that would help them focus on their core business. We have consistently adapted to meet their needs. Our growth and service expansion allows us to truly offer total customization to meet today's corporate outsourcing objectives and provide business intelligence that assist customers with optimizing their investment performance."

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Maryland's Local Call Center

We hire and train all agents in our Glen Burnie, Maryland call center.  Close to Baltimore, Annapolis and Washington DC our location helps us attract a wide variety of skilled operators.  The quality of our call response services is due in no small part to our employees (TeleReps). TeleRep offers competetive rates without sacrificing quality.  We invite you to learn more about TeleRep's 24-7 call center services, where we don't work down to a price but up to a standard...