Phone surveys are a phenomenal tool that many businesses don’t bother using. However, they are one of the best ways to touch base with your customers and see what their satisfaction level is, hear more about their motivations, and see… Read More
Archive for February, 2017
The Most Essential Medical Call Center Services
Medical call centers are playing a very important role in the healthcare system at the moment. They give patients and caregivers all over the country access to professional, personal care at any time of the day. If you employ a… Read More
Call Center KPIs That Are Important to Track
When you employ a call center for your business, it’s important to have a way to measure its performance. By tracking key performance indicators (KPIs), you can determine the ways in which your call center is succeeding and where they… Read More
How Can a Towing Company Benefit from an Answering Service?
Running your towing company is a full-time job, and an answering service can help keep it that way by allowing you to focus on running your business and providing you with around-the-clock customer service. Many leading towing companies use answering… Read More