Let’s not mince words: Having your customer service support managed by a foreign call center is one of the worst things you can do for your business. When your customers have product complaints, need technical support or have a question about your corporate policy, they need to have it handled appropriately by a call center and, far too often, foreign call centers fall short.
The differences between foreign and local call centers could hardly be more stark. Hiring a foreign call center almost by definition means your customers will be getting less-than-helpful customer service. The lack of communication inherent to foreign call centers will frustrate your customers and reflect poorly on your company. Remember, your call centers are a window into your company. and perceptions about your company will be shaped by your call center employees. Will you choose courteous, articulate and knowledgeable, or do you want to save money on a foreign call that can drastically harm your company’s reputation of good customer service assistance.
A Clear Difference
Foreign call centers struggle to provide answers to complicated questions that can’t be found on the Internet. Often overseas operators take two or more calls to handle customer concerns.
A local call center such as TeleRep allows customers to talk to one call agent representative that will provide assistance or guide customers to the right assistance at all times. This isn’t possible with a foreign call center… your customers will always jump from one agent to the next. It’s unnecessary confusion. In other words, it’s more expensive for your business to offshore a call center.
American call centers are worth the investment because they have higher productivity from their workers than foreign call centers. Never will you have to worry about any customer requesting to be connected to a representative in the United States because their needs are not met. Here at TeleRep, you’ll always have an expert call agent serving your customers’ needs right here in the States.
TeleRep, An American Company
At TeleRep, we understand how important call center services are to your business. That is why we pride ourselves on our professionalism and customer service training when handling incoming calls. We also specialize in alarm response and data entry as well. Stop making your customers feel under-appreciated with voicemail services; instead, let them know you care through TeleRep and hire a virtual receptionist today.
Learn about TeleRep and our overall live operator services today. We want to help your business excel. You can inquire about the effectiveness of the TeleRep nationwide call center and live answering services by calling 1-800-638-2000 or visit our contact page! Check us out on Facebook, Google+, Twitter, LinkedIn, and Pinterest as well!