Are your business needs to estimate call center performance increasing? If yes, TeleRep is here to help you improve your customer satisfaction and stay competitive in your industry. Read to learn how Tele Rep can maintain good performance for your company.
TeleRep as a call center will help you maintain superior customer service by receiving and conveying multiple requests from customers by telephone or emails.
We will provide your clients with customer and technical support through inbound and outbound calling. Inbound is when customers contact your business for inquires and service support. Outbound call is when our skilled agents contact your customers to promote your services and products.
TeleRep will shorten the length of time customers spend over the telephone to resolve problems with your services and products. Effectiveness is what we will offer you and your customers to ensure satisfaction on all phone calls.
It is important to measure the average handling time to assess the call center performance. The average handling time is the average time spent resolving a call. This includes time put on hold and the time it takes for agents to converse with the caller. The less time spent resolving a call, the better your business operations will run.
Our agents continuously increase their skills through training. If you are ready to improve your customer service and business operations, contact TeleRep.
TeleRep is a Maryland company specializing in customized call center services. We can record what the caller is responding to, the time and date. You can use the report to see what turned into sales and manage easily your marketing profitability. We can do follow up calls to get buyer feedback and post comments to your social media sites. We also provide services to companies with a marketing department that needs help taking calls, processing and managing data from marketing pieces or TV commercials. This includes tracking companies’ marketing spending as well.
We are never outdated or inadequate because we consistently use the latest technology to best serve you.