If you’re wondering what’s so great about onshoring your business’ call center, Tele Rep is here to tell you about the advantages of having your business calls handle by an onshoring call center.
U.S based call centers provide excellent services because they help American Businesses to cut down on internal cost structures without sacrificing quality of customer care services. Offshored customer care centers were once seen as most affordable about the cost are in fact more expensive because production falls short.
Offshored call centers often with customers with unresolved problems because solution can’t be found online and language barriers/ cultural disconnect create horrible mis-communication consequences.
TeleRep is a Maryland company specializing in customized call center services. We can record what the caller is responding to, the time and date. You can use the report to see what turned into sales and manage easily your marketing profitability. We can do follow up calls to get buyer feedback and post comments to your social media sites. We also provide services to companies with a marketing department that needs help taking calls, processing and managing data from marketing pieces or TV commercials. This includes tracking companies’ marketing spending as well.
We are never outdated or inadequate because we consistently use the latest technology to best serve you.