Call centers are integral parts of any business. They are often the first point of contact when customers need support. Despite the bad reputation call centers have endured for decades, they are more than just cost centers. Truly successful contact… Read More
Archive for the ‘Best In Class Inbound Call Center’ Category
The Benefits of Inbound Call Center Services
Inbound call centers can be a wonderful solution for companies. In fact, many are beginning to incorporate them into their offices and operations. There are a number of perks associated with inbound call centers. Here are a few of those… Read More
Choosing Between an Inbound Call Center and Answering Service
Many people get confused about the differences associated with a call center compared to an answering service. In fact, it’s important people begin to understand that call center services and answering services really are not the same thing. As a result,… Read More
How to Keep a Professional Tone on the Phone
A receptionist will often be the first representation of your business for your customers. People who call your business to schedule appointments or ask about the services you offer expect the same type of courteous, professional manner over the phone… Read More
What Are the Most Popular Answering Services?
Here at Telerep, we offer many different services for our customers. From basic call handling to complete IT help desk service and order entry, there are a lot of different options out there for businesses looking to hire an answering… Read More
Call Center Metrics to Keep In Mind
We truly do live in the age of information overload, which can make cutting through the wealth of data to get at what actually matters seem almost impossible. Effective call centers have learned to keep on top of the call… Read More
Who Needs Call Center Services? You Do!
If you’re reading this, you probably have some doubts about hiring a call center service. Can a call center do what I need? Is a call center worth it? Why can’t my employees handle customer calls? If you’ve asked yourself… Read More
Tips To Hire A Call Center
When it comes to the modern business, customer service is just as important as having the resources and know how to produce high quality products and offer high quality services, regardless of the type of business. This helps to separate… Read More
3 Reasons Humans Are Better than Automated Customer Service
In the never-ending quest to reduce costs while providing top-notch customer service, many companies are shifting to an automated customer service structure. This means either automated answering systems or installing a chat bot with which your customers can interact to… Read More
Common Call Center Metrics Mistakes: Part 2
Last week on our blog, we talked about a couple call center metrics that typically get measured or interpreted incorrectly. This week we’re back to finish up that list, so your call center can be on the road to success… Read More