These days, every company is trying to do all it can to attract and retain customers. A huge part of the process is creating an environment where the customer feels seen and appreciated and receives great customer service. One place… Read More
Archive for the ‘customer support’ Category
How to Handle Angry Callers
Part of the unfortunate reality of a call center is that not all – and, to be honest, most – callers or customers are unhappy about something. And often, being unhappy is an understatement. Many callers or customers are angry… Read More
Communication Tips for Call Center Agents
There is no denying that most businesses can absolutely benefit from call centers. In fact, many business owners have already routinely begun implementing call centers as part of their overall business strategy. The reality is, you want to make sure… Read More
How Voicemail Hurts Your Business and How Live Answering Services Help
If you’ve ever called a business and gotten an automated voicemail greeting, chances are it was a frustrating experience. For starters, prospective customers looking to inquire about your services could get the wrong first impression of your company, and existing… Read More
Best Practices to Improve Customer Service
Friendly customer service is only the start of providing outstanding customer experiences. Virtual call centers help employees answer a high volume of calls, improve customer satisfaction, and ensure that a business reaches profitability goals. Poor customer service experiences are too… Read More
How Excellent Customer Service Can Improve Your Business
Business in the world today is hard. Everything seems to be becoming harder, more expensive, and/or more time-consuming. Supply chains are broken, confidence in the system is rattled, and in many areas finding new help is difficult. All of this… Read More
How Automated Messages Impacts Your Call Center
Say goodbye to automated messages — having a call center for your business is increasingly popular among business owners, no matter the industry you are in. In fact, business owners are always looking for the best ways to ensure their… Read More
Tips for Providing Personalized Customer Service
For a while now, marketing and promotional advice has centered around building your brand identity, but during the pandemic, there has been a shift in this thinking (like many shifts in how the world does business). Now there is a… Read More
Tips for Improving First Call Resolution
Many people today don’t like to make phone calls, especially younger adults who are used to seeking out information on their own online or are more comfortable texting than calling. So it makes sense that when people do decide that… Read More
The Cost of Poor Customer Service
Customer service is not merely something that is required as a response to customer complaints. Customer service should be a proactive strategy used before, during, and after a sale. In fact, customer service can be a definitive factor in whether… Read More