Few things are as frustrating as sitting on hold on your phone, listening to the same pre-recorded message on loop while you wait to speak to a live agent or operator. Even great hold music doesn’t really make the process… Read More
Archive for the ‘customer support’ Category
The Benefits of Live Operators in Customer Service
Outstanding customer service should be the backbone of your business strategy. Beyond the quality of the product or service you provide, there are few things that can do more to help your business thrive. As one of the nation’s leading… Read More
Why Customer Service Shouldn’t be Automated
Now more than ever, people want to speak to other people. Still, there is an undeniable push toward automation in customer service. Automated chatbots and robotic answering services might have a place, but we should be careful not to rely… Read More
Telephone Answering Services: How They Can Help Your Business
If you’re a business owner, you’re no stranger to the importance of great customer service. Providing outstanding customer service can mean a number of different things. But one of the best ways to improve it is through an excellent call… Read More
3 Techniques to Deescalate Phone Calls
If you work in a call center, you’ve likely received a phone call from your fair share of escalated or disgruntled callers. Or perhaps you are interested in a career in customer service, but are put off by the prospect… Read More
Why Telephone Service is More Effective than Email or Chat
Having an effective and efficient business requires the necessary protocols and procedures in place. When it comes to customer service, having telephone services can make a huge difference. There are a number of reasons you should have phone services in… Read More
Reasons Live Chat Services are Good for Business
Live chat is a revolutionary assistance for some businesses that decide to exploit it. Rather than expecting to compose a proper email to find solutions, clients will have the option to in a split second talk with somebody who is… Read More
4 Tips to Improve Your Live Chat Services
In today’s marketplace, you can not be content to only talk to your customers during a sale. Communication with them needs to be something that happens quickly and naturally, especially when they have a question or issue that they need… Read More
4 Reasons Why Customer Service is So Important for Business
A business is nothing without its customers and consumers, making customer service one of the most important aspect of a successful business. Good service is what keeps people coming back and talking about your business to other people. Here are… Read More
How to Provide the Best Customer Service
One of the most important parts for any business to focus on is their relationship with their customers. Your customers are everything to you, and you cannot possibly succeed without them. The best way to pull in customers and keep… Read More