Your goals for your inbound call center probably all center around the customer experience in some way. In fact, that is likely one of the reasons that you opted for a live call center rather than relying on voicemail systems…. Read More
Archive for the ‘inbound call centers’ Category
Inbound vs. Outbound Call Centers: What’s the Difference?
When we discuss call centers, there are two major types out there. In inbound call centers, calls are made to your business by leads or customers who want more info about what your product does or may have an interest… Read More
What to Look For in a Call Center
Did you know that if you’re not able to answer the phone, you may be missing out on business? A call center is a great way to ensure you’re available for your prospective and existing customers. A center takes the… Read More
4 Types of Business that can Benefit from Hiring an Answering Service
Although they often get ignored, live telephone answering services are an essential component of the business and customer service industries. Their services lead to improved customer experiences and higher productivity for workers. Small businesses, specifically, tend to overlook the benefits… Read More
Tips for Managing High Call Volume
High call volume can be a significant challenge to call centers working to satisfy customer inquiries. If you work at or own a call center, customers expect their calls to be answered immediately. Every missed call is a missed opportunity… Read More
How Missed Calls Can Impact Your Business
No one likes dealing with missed calls. Playing phone tag with a customer in a business setting always feels like a missed opportunity and is frustrating for both parties. While an answering service can alleviate these issues, it’s important to… Read More
4 Phrases Call Center Representatives Should Never Use
Working in a customer service environment can be very stressful. Angry customers, overbearing managers, and unhelpful coworkers can all add to the strain of working in a call center. However, good call center agents do not let the customer hear… Read More
Best Practices for Call Center Agents
More than ever, companies rely on virtual and inbound call centers to handle all of their customer service needs. However, it takes more than friendly customer service to deliver an exceptional customer experience. Organizations use call centers for much more… Read More
Tips for Reducing Hold Time in Your Call Center
One of the most talked-about subjects in the world of customer service is whether or not you should put customers on hold. As a rule of thumb, it’s generally best to avoid doing so. But under some circumstances—especially when your… Read More
Don’t Believe These Myths About Answering Services!
If your small business is experiencing an influx of calls that you can’t keep up with, hiring an answering service is one of the simplest and most effective solutions. Other ways to handle call overflow can be excessively costly or… Read More