High call volume can be a significant challenge to call centers working to satisfy customer inquiries. If you work at or own a call center, customers expect their calls to be answered immediately. Every missed call is a missed opportunity… Read More
Archive for the ‘inbound call centers’ Category
How Missed Calls Can Impact Your Business
No one likes dealing with missed calls. Playing phone tag with a customer in a business setting always feels like a missed opportunity and is frustrating for both parties. While an answering service can alleviate these issues, it’s important to… Read More
4 Phrases Call Center Representatives Should Never Use
Working in a customer service environment can be very stressful. Angry customers, overbearing managers, and unhelpful coworkers can all add to the strain of working in a call center. However, good call center agents do not let the customer hear… Read More
Best Practices for Call Center Agents
More than ever, companies rely on virtual and inbound call centers to handle all of their customer service needs. However, it takes more than friendly customer service to deliver an exceptional customer experience. Organizations use call centers for much more… Read More
Tips for Reducing Hold Time in Your Call Center
One of the most talked-about subjects in the world of customer service is whether or not you should put customers on hold. As a rule of thumb, it’s generally best to avoid doing so. But under some circumstances—especially when your… Read More
Don’t Believe These Myths About Answering Services!
If your small business is experiencing an influx of calls that you can’t keep up with, hiring an answering service is one of the simplest and most effective solutions. Other ways to handle call overflow can be excessively costly or… Read More
Calculating the Cost of Missed Calls
Running a business is hard, and that’s an understatement. You have a lot on your plate, so every single day there are many reasons why you may hear the phone ring and just not be able to get to it…. Read More
4 Signs You Should Hire an Answering Service
Hiring an answering service is a perfectly viable solution for a majority of small businesses. It is the perfect solution to many problems that small business owners face. Despite this, too few people realize how much their business could benefit… Read More
Four Customer Service Skills Representatives Need in 2021
For much of the world, a lot has changed in the past year. Businesses will have to make lasting changes accordingly. Here at TeleRep, we feel as though we have learned a lot about how our customer service representatives can… Read More
Why People Call After Hours
If your business’ call center is not open 24/7, you may notice an influx of calls after regular business hours. As a small business owner, this can be understandably frustrating. Missed calls are bad for business. You could be losing… Read More