With the holiday season in full swing, there is no denying that people are busier than ever before. In fact, business owners really understand the importance of a busy season — and being properly prepared becomes top of mind. Ultimately,… Read More
Archive for the ‘inbound & outbound customer service’ Category
4 Signs Your Business Needs an Answering Service
Starting your business is an incredibly exciting experience. You get to create the job you want for yourself and have complete control over everything. But, a business also comes with a lot of responsibilities. If you are having trouble juggling… Read More
Benefits of Having 24/7 Phone Answering Services for Your Business
As a small business owner, you understand how essential it is to keep your customers happy by being accessible. If a customer reaches out and you are unavailable, it could cause you to lose a client, affecting your profits. For… Read More
4 Customer Service Training Tips for Call Center Agents
No matter what type of business you run, customer service is the backbone of all industries. The better your customer service, the better your business performs. Thus, you would want your employees to deliver quality customer service. Giving your team… Read More
Three Ways to Improve Customer Service in Call Centers
Call centers are the backbone of companies today. An efficient and well-managed call center can go a long way in improving customer experience and retention. Your call center is a direct reflection of your business. If customers have unpleasant experiences… Read More
3 Techniques to Deescalate Phone Calls
If you work in a call center, you’ve likely received a phone call from your fair share of escalated or disgruntled callers. Or perhaps you are interested in a career in customer service, but are put off by the prospect… Read More
Key Differences Between Inbound and Outbound Call Centers
There is almost no limit to how much a call center can improve your business-customer relations. When you are looking to improve your customer’s experience with your business on the phone, you might be wondering about what specific call center… Read More
The Benefits of Inbound and Outbound Customer Service
As you probably know, a call center can provide a number of services. Two of the most common functions of a typical call center is to accept incoming calls and make outgoing ones. These services, known as inbound and outbound… Read More
Inbound vs. Outbound Call Centers: What’s The Difference?
All employees working in sales or marketing should have the basic knowledge on what types of customers are calling their phones day in and out. As good as your employees may be at selling your products, some don’t know the… Read More
3 Reasons Why Live Answering is Better than an Automated Service
An automated service is so old fashioned. Pressing number after number in the hopes of speaking with an employee can be extremely frustrating. Sometimes, you even need to leave a voicemail and have to wait to be called back. People… Read More