As you probably know, a call center can provide a number of services. Two of the most common functions of a typical call center is to accept incoming calls and make outgoing ones. These services, known as inbound and outbound… Read More
Archive for the ‘inbound & outbound customer service’ Category
Inbound vs. Outbound Call Centers: What’s The Difference?
All employees working in sales or marketing should have the basic knowledge on what types of customers are calling their phones day in and out. As good as your employees may be at selling your products, some don’t know the… Read More
3 Reasons Why Live Answering is Better than an Automated Service
An automated service is so old fashioned. Pressing number after number in the hopes of speaking with an employee can be extremely frustrating. Sometimes, you even need to leave a voicemail and have to wait to be called back. People… Read More
Why an Answering Service Makes Sense for Real Estate Agents
Real estate agents are incredibly busy between showings, stagings, and marketing. In a booming real estate market, it’s important to set yourself out from other real estate agents in the area. The best way to increase your business and customer… Read More
Budget for an Answering Service With These Tips
An answering service can become an indispensable part of the success of your business. In fact, some business owners will claim that it’s impossible to have a successful business without call center or answering service support. Considering the various benefits… Read More
How Call Centers Can Benefit Dentists
Call centers are beneficial for a variety of industries, whether you have a towing service or a dentist office in need of friendly and always-available customer service. Here are some of the ways that dentists can dramatically benefit from a… Read More
How Can a Towing Company Benefit from an Answering Service?
Running your towing company is a full-time job, and an answering service can help keep it that way by allowing you to focus on running your business and providing you with around-the-clock customer service. Many leading towing companies use answering… Read More
The Difference Between an Answering Service and a Call Center
Telerep is a nationwide call center and answering service. Our services can be used to benefit many different companies from property managers and lawyers to IT help desks and e-commerce. Often you’ll hear the terms “call center” and “answering service”… Read More
Property Managers and Answering Services
Property managers know that a lost tenant is a costly proposition. When a tenant moves out of a residence, you not only lose revenue from an empty space but you also spend money repairing the space and advertising the vacancy…. Read More
It’s Not Too Early to Think of Holiday Call Service
Those in successful companies know that putting customers first is the key to their success. “The customer is always right” is a saying which evokes a very specific ethos. Catering to the needs of your customers is first and foremost,… Read More