With businesses becoming more technologically advanced every day, sometimes keeping up is about survival. However, there are a lot of benefits that come with updating how you run your business, such as getting a virtual receptionist. Here are some benefits… Read More
Archive for the ‘Skilled Agents’ Category
When you’re looking for ways to improve your business for 2019, a tech support team should be at the top of your list. While many view support teams as difficult to staff, expensive, and ineffective, the truth is somewhat different…. Read More
2018 is here, and along with it come countless trends in fashion, music, and customer service. You heard us right! Here are some of the customer service trends that will be everywhere this year.
Today’s consumers are looking online for services more and more. When used with phone, email, self-service, and video support, live chat serves to enhance your business’s customer service experience even more.
A receptionist will often be the first representation of your business for your customers. People who call your business to schedule appointments or ask about the services you offer expect the same type of courteous, professional manner over the phone… Read More
The answering service representative is one of the unsung heroes of today. When a customer calls and has a consistently great experience, it can really do wonders for a company’s reputation. Learning how to field phone calls well is a… Read More
Speaking with unfriendly customers every day can be grueling work. Great call center agents, however, engage enthusiastically with a diverse clientele representing your brand in a way other agents cannot. Good customer service is key to a successful business. This… Read More
Last week on our blog, we talked about a few common frustrations for call center agents. If you missed out on that post, check it out here to see what we’re talking about. Now that you’re all caught up, let’s… Read More