Call centers are essential to the customer service process, and call center agents are on the front lines. Working as a call center agent requires many valuable skills to achieve the best results. It is essential to understand the qualities… Read More
Archive for the ‘Skilled Agents’ Category
For much of the world, a lot has changed in the past year. Businesses will have to make lasting changes accordingly. Here at TeleRep, we feel as though we have learned a lot about how our customer service representatives can… Read More
In any profession, training is of the utmost importance. But it is especially important for call center representatives. Here at TeleRep, we take pride in training our representatives to speak with authority on the product or service our clients provide… Read More
With businesses becoming more technologically advanced every day, sometimes keeping up is about survival. However, there are a lot of benefits that come with updating how you run your business, such as getting a virtual receptionist. Here are some benefits… Read More
When you’re looking for ways to improve your business for 2019, a tech support team should be at the top of your list. While many view support teams as difficult to staff, expensive, and ineffective, the truth is somewhat different…. Read More
2018 is here, and along with it come countless trends in fashion, music, and customer service. You heard us right! Here are some of the customer service trends that will be everywhere this year.
Today’s consumers are looking online for services more and more. When used with phone, email, self-service, and video support, live chat serves to enhance your business’s customer service experience even more.