Call centers are essential to the customer service process, and call center agents are on the front lines. Working as a call center agent requires many valuable skills to achieve the best results. It is essential to understand the qualities… Read More
Archive for the ‘Skilled Agents’ Category
How to Perfect Call Center Training
You cannot train a truly spectacular call center agent in a day. An effective training regimen requires time, determination, and careful planning. Call centers that skimp on training will pay the price in the end. But, when done right, it… Read More
4 Ways Call Center Agents Can Handle Escalations
Sooner or later, every call center agent will have to handle an escalation. It simply comes with the territory of customer service that, every now and then, you will have to contend with an unhappy customer. But our agents are… Read More
Common Misconceptions in Customer Service
Here at TeleRep, we take pride in training our new call center workers to meet and exceed even the highest expectations our clients might have. A successful agent needs many skills, but chief among them is outstanding customer service. In… Read More
Four Customer Service Skills Representatives Need in 2021
For much of the world, a lot has changed in the past year. Businesses will have to make lasting changes accordingly. Here at TeleRep, we feel as though we have learned a lot about how our customer service representatives can… Read More
Tips for Effective Call Center Training
In any profession, training is of the utmost importance. But it is especially important for call center representatives. Here at TeleRep, we take pride in training our representatives to speak with authority on the product or service our clients provide… Read More
How a Virtual Receptionist Benefits Your Business
With businesses becoming more technologically advanced every day, sometimes keeping up is about survival. However, there are a lot of benefits that come with updating how you run your business, such as getting a virtual receptionist. Here are some benefits… Read More
Why You Should Invest In Tech Support For Your Business
When you’re looking for ways to improve your business for 2019, a tech support team should be at the top of your list. While many view support teams as difficult to staff, expensive, and ineffective, the truth is somewhat different…. Read More
The Customer Service Trends to Look Out For in 2018
2018 is here, and along with it come countless trends in fashion, music, and customer service. You heard us right! Here are some of the customer service trends that will be everywhere this year.
3 Benefits of Using Live Chat as Part of Your Customer Service Experience
Today’s consumers are looking online for services more and more. When used with phone, email, self-service, and video support, live chat serves to enhance your business’s customer service experience even more.