2018 is here, and along with it come countless trends in fashion, music, and customer service. You heard us right! Here are some of the customer service trends that will… Read More »
-
3 Benefits of Using Live Chat as Part of Your Customer Service Experience
Today’s consumers are looking online for services more and more. When used with phone, email, self-service, and video support, live chat serves to enhance your business’s customer service experience even… Read More »
-
The Most Essential Medical Call Center Services
Medical call centers are playing a very important role in the healthcare system at the moment. They give patients and caregivers all over the country access to professional, personal care… Read More »
-
How to Keep a Professional Tone on the Phone
A receptionist will often be the first representation of your business for your customers. People who call your business to schedule appointments or ask about the services you offer expect… Read More »
-
Your Work/Life Balance and Answering Services
Anyone involved in business can tell you that a missed call can mean a missed opportunity for a sale. Studies have shown that 82% of callers will hang up if… Read More »
-
How to Be the Best Answering Service Representative
The answering service representative is one of the unsung heroes of today. When a customer calls and has a consistently great experience, it can really do wonders for a company’s… Read More »
-
3 Steps to Becoming a Great Call Center Representative
Speaking with unfriendly customers every day can be grueling work. Great call center agents, however, engage enthusiastically with a diverse clientele representing your brand in a way other agents cannot…. Read More »
-
Keep Calm and Call On: Pro Tips for Call Center Agents
Last week on our blog, we talked about a few common frustrations for call center agents. If you missed out on that post, check it out here to see what… Read More »
-
Common Frustrations for Call Center Representatives
Customer service is no walk in the park. It’s actually one of the most difficult industries to work in, day in and day out, while holding onto at least a… Read More »
-
5 Ways to Make Your Call Center Agents Happier
The morale of your call center agents can be a key indication of the successes and flaws in the way your business operates. Happy agents, who enjoy being at work,… Read More »