How often have you heard someone express the feeling that they wanted somebody to talk to? It’s a sentiment shared by many, especially when it comes to calling businesses. People do not want to talk to an uncaring robot – a good answering service is still highly valued by customers. Answering services can impact the opinion of your business with customers and can help bring them back again and again. How do answering services build a sense of customer loyalty?
Prompt, Professional Service
An independent answering service will always provide prompt and courteous service. Leaving your call services to someone in-house may not be a great idea, especially if that employee has other tasks that they’re working on. When answering a phone call, they may subtly imply that the call is not important or a distraction from their work. Representatives at answering services, on the other hand, are dedicated solely to answering phone calls, so they are able to give their attention more directly to a caller and make them feel valued. The service they can give a customer will be prompt and dedicated, and customers pick up on this and appreciate it.
Answering Services Give Help and Advice
While live chat services are great and have their place as part of a help desk package, nothing beats talking to an actual, breathing human being on the phone. There’s something about talking to a person over the phone that text-based service just can’t replicate, and for highly technical help desks, many customers find it easier to describe the problem verbally than writing it out anyway.
Your office assistant is expected to do many things other than answering phone calls. In a sense, they’re more of a jack of all trades, which is great for you but maybe not so much for your customers. However, dedicated answering services are professionally training their representatives to answer phone calls. This allows you to give your customers the best experience possible.
What Does It All Mean?
By employing an answering service for your business, you can expect your customers will thank you for your dedication to them. They will buy your products or services, tell their friends about your superior level of customer service, and leave positive reviews on your social media channels, leading to more business for you. So what are you waiting for? Call us today and we’ll help you set up a quality answering service for your business!
Get In Touch With TeleRep Today
TeleRep knows how important live chat and answering services are to your company. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.