Call centers and answering services are usually spoken of as the same thing, but there’s actually a difference.
Telerep is a nationwide call center and answering service. Our services can be used to benefit many different companies from property managers and lawyers to IT help desks and e-commerce. Often you’ll hear the terms “call center” and “answering service” used interchangeably, as though they were the same thing. However, it’s important to realize that there is actually a difference between the two things. Today we’re going to explain the difference between the two and how that may impact your search for a service that benefits your company.
Answering Service
An answering service is equipped to handle callers for industries where the caller needs or is requesting a service. Generally, the service industries are best served by the employment of an answering service. Medical facilities, restaurants, and home maintenance companies are some of these industries. Answering services can do more than just answer a phone and take a message. The agents on the line are specially trained to understand the intricacies of your field and know when a call may need to be escalated. They also have special training in how to delicately handle emergency situations with a sense of empathy to the caller.
Call Center
Call centers, on the other hand, are more appropriate options when there is little to no difference in the content of a call. The agent usually follows a script and a general order in interactions with callers. So this kind of service is great for companies needing help with order taking, help desk interactions, appointment scheduling, or help with registration.
Which Service is Best for You?
Taking stock of the unique needs of your company is the best way to decide whether an answering service or a call center is right for you. If your customers need specialized assistance or ways to contact your company in an emergency situation, an answering service is the best call. If, however, you’re gathering information and the content of every call is expected to be relatively the same, a call center would be better. Luckily for you, Telerep offers both services! Contact us today and we can help you plan out a call center or answering service that will best help your company succeed!
Get In Touch With TeleRep Today
TeleRep knows how important call center and answering services are to your company. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with our live answering services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.