December 15, 2016

Answering services and call centers make so much sense for many different businesses. Thanks to these services, even small businesses can gain access to professional quality support. One of the easiest ways to employ an answering service for your business is as a virtual receptionist. A virtual receptionist is exactly what it sounds like: when a customer calls your business, a professionally trained employee answers and greets callers for you. A virtual receptionist service can be utilized for many different purposes – in what ways might you be able to employ a virtual receptionist?

Call Screening

Owners that see their businesses that grow rapidly know how stressful it can be sometimes with a busy schedule and a large number of callers on a particular day. Time management is crucial to getting all of your tasks done and serving all of the customers who might need your assistance well. You can focus more on your business by employing a virtual receptionist! Not only does a virtual receptionist give your customers a more personal touch, they are able to screen calls for you as well. This can be critically important for those customers who may be having an emergency and need someone to answer right away.

Virtual Companies

Thanks to advances in technology some of the most successful companies have workforces that don’t even live in the same city, or sometimes even in the same country. When a call comes into a company’s main phone number, a virtual receptionist can direct the call to the appropriate point of contact, eliminating the need for a home office.

Managing Appointments

Businesses that are service-oriented rely on meeting with clients, and they need to be able to keep a full and accurate appointment book at all times. Real estate agents, consultants, doctors, and many other businesses can use a virtual receptionist to help them accomplish this goal. These businesses will give their representative access to a web-based scheduling application or calendar so that they will be able to place appointments whenever a call to make one comes in.

Get In Touch With TeleRep Today

TeleRep knows how important call center and answering services are to your company. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with our live answering services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.

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