Think of how many meaningful interactions you’ve had with customer service representatives when trying to cancel an account or get a question answered. How did being listened to make you feel? How did that excellent customer service interaction change your perspective of the brand? Expert customer service can open up an entirely new world of possibilities for your business and your customers.
Return customers are the backbone of every successful business, and return sales are never an accident. People who return back to your website or store are doing so as a result of the customer service relationship you’ve built with them. Even small touches, like sending a personalized thank you email after a purchase, can make your customers feel like they are deeply appreciated.
Boost Your Business’ Reputation
Just like a bad interaction with a business can lead to negative reviews, a great interaction with a customer service representative can lead to amazing reviews and referrals. If you deliver consistently strong customer service, you can invest less in other forms of marketing since your results will speak for themselves.
Offset Higher Prices
One of the main reasons that customers will choose to purchase more expensive products is thanks to excellent customer service. One study found that customer service-driven companies can charge almost 10% more for their services and products and grow their businesses more quickly. If you have prices that are slightly higher than your closest competitors, offering great customer service can help you to maintain a loyal customer base despite the cost.
Carve Out Your Niche
In a customer service and social media-driven world, interactions of any sort with customer service representatives are a tweet away from being front page news. Having a fun, spunky customer service strategy can set your business apart from others. Birchbox, a major beauty box retailer, calls their customers names like “The Gorgeous Samantha” or “The Beautiful Betsy” on each email and each package that gets sent to their home. While that sounds like a silly small touch, the basic customer service interactions you have with customers are the building blocks of an awesome, successful strategy.
Contact TeleRep For Remote Services and Email Response Today!
TeleRep knows how important live chat, call center services, and alarm monitoring are to your business. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.