Now more than ever, people want to speak to other people. Still, there is an undeniable push toward automation in customer service. Automated chatbots and robotic answering services might have a place, but we should be careful not to rely… Read More
Posts Tagged ‘automation’
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3 Reasons Humans Are Better than Automated Customer Service
In the never-ending quest to reduce costs while providing top-notch customer service, many companies are shifting to an automated customer service structure. This means either automated answering systems or installing a chat bot with which your customers can interact to… Read More