Running a small business isn’t easy. Sometimes, it can feel as though you have an endless amount of tasks on your plate. Among all the concerns that come with the territory of small business ownership, one thing that you most… Read More
Posts Tagged ‘Call Center’
Tips for Effective Call Center Training
In any profession, training is of the utmost importance. But it is especially important for call center representatives. Here at TeleRep, we take pride in training our representatives to speak with authority on the product or service our clients provide… Read More
Why People Call After Hours
If your business’ call center is not open 24/7, you may notice an influx of calls after regular business hours. As a small business owner, this can be understandably frustrating. Missed calls are bad for business. You could be losing… Read More
Why You Should Avoid Putting Customers on Hold
If you’re a new call center representative, it won’t be long before you find yourself having to put a customer on hold. Doing so can give you time to research the proper answer to the question they might be asking,… Read More
Myths About Virtual Receptionists
Hiring a virtual receptionist is one of the most cost-effective ways to handle call overflow. Securing one is as simple as can be, and they come with a wide range of benefits. In spite of this, there are a number… Read More
Communication Tips for Call Center Representatives
A few weeks back, we suggested that one of the most desired qualities for a call center representative to have is excellent communication ability. This probably didn’t come as a surprise. After all, communicating makes up the bulk of the… Read More
Customer Service Tips for New Call Center Workers
Working as a call center representative isn’t always easy. If you’re new to the profession, it might help for us to remind you that the name of the game is great customer service. It doesn’t matter if you’re running on… Read More
Qualities of a Great Call Center Representative
Working in a call center isn’t for everybody. No matter the quality of the service you’re providing, or that of the company you work for, you are bound to have to deal with your fair share of escalated callers. Call… Read More
Why Answering Services Should be 24/7
To any business owner, the advantages of a telephone answering service should be obvious. They are an excellent way to provide your customers with the sort of customer service that they deserve. Unlike email or chat, phone calls can resolve… Read More
How Call Center Recordings Can Benefit Your Business
Here at TeleRep, we record all phone calls that come into our call center. Our clients have complete access to these recordings. As a business owner, you may have a few questions regarding how these call center recordings work, and… Read More