These days, every company is trying to do all it can to attract and retain customers. A huge part of the process is creating an environment where the customer feels seen and appreciated and receives great customer service. One place… Read More
Posts Tagged ‘Call Center’
What to Look for When Hiring an Answering Service
Dealing with the constant phone ringing can be both a blessing (if it means business is busy) and a curse (if you must constantly stop what you’re doing to answer the phone). Many businesses find that the cost of outsourcing… Read More
How to Handle Angry Callers
Part of the unfortunate reality of a call center is that not all – and, to be honest, most – callers or customers are unhappy about something. And often, being unhappy is an understatement. Many callers or customers are angry… Read More
Signs Your Business Needs Call Center Services
Many different types of businesses will usually benefit from having call centers. In fact, if you are a small business owner — regardless of the industry you work in — having the right processes in place is surely going to… Read More
What to Look For in a Call Center
Did you know that if you’re not able to answer the phone, you may be missing out on business? A call center is a great way to ensure you’re available for your prospective and existing customers. A center takes the… Read More
Important Questions to Ask When Hiring an Answering Service
There is no denying that not all answering services work the same way. In fact, there are certain aspects and components of an answering service that you should be sure to consider. The reality is, all customers should look for… Read More
Tips for Handling Emergency Calls
Most contact centers will typically have a designated service to handle emergency calls — or at least they definitely should. In fact, having a proper procedure for handling any emergency calls that come your way becomes increasingly important for any… Read More
Tips for Providing Personalized Customer Service
For a while now, marketing and promotional advice has centered around building your brand identity, but during the pandemic, there has been a shift in this thinking (like many shifts in how the world does business). Now there is a… Read More
Tips for Improving First Call Resolution
Many people today don’t like to make phone calls, especially younger adults who are used to seeking out information on their own online or are more comfortable texting than calling. So it makes sense that when people do decide that… Read More
Invest in an Answering Service this Holiday Season
With the holiday season in full swing, there is no denying that people are busier than ever before. In fact, business owners really understand the importance of a busy season — and being properly prepared becomes top of mind. Ultimately,… Read More