Emergencies can happen at any moment. You’ll want a live call center like TeleRep that can handle those calls around the clock. Hiring a 24/7 live call center ensures that any emergencies are responded to appropriately, professionally, and immediately. Although… Read More
Posts Tagged ‘Call Center’
3 Myths About Call Centers
Call centers are a great benefit for most businesses. However, many people don’t believe in call centers’ effectiveness because of several misconceptions that have given call centers a negative image. To help dispel this stigma, here are some of the… Read More
Tips for Sending Excellent Customer Service Emails
With the rise of online interaction between customers and businesses, sending a thoughtfully-worded and engaging email is crucial for your success. Especially when it comes to customer service, you want to make sure that your customers know how much you… Read More
Why You Should Never Put Customers on Hold
The services of a call center can do a lot to benefit your company. In particular, one of the benefits of a call center is that your customers can always speak to a live representative rather than being put on… Read More
Using Call Center Services to Support Webinar Registration
It can be a difficult time for businesses that have to close their doors and cancel events. If your business, in particular, has been affected, you might have already considered the possibility of moving your events online. Webinars give you… Read More
Choosing Between an Inbound Call Center and Answering Service
Many people get confused about the differences associated with a call center compared to an answering service. In fact, it’s important people begin to understand that call center services and answering services really are not the same thing. As a result,… Read More
3 Important Factors in an Answering Service
It’s good for any business to have high call traffic. However, you don’t want to jeopardize losing customers because you can’t reach them all in time. Voicemail is a helpful tool to keep customers up-to-date on their incoming calls, but… Read More
The Advantages of Inbound and Outbound Calling Services
A call center offers many services, most notably accepting incoming calls and making outgoing ones, which is called inbound and outbound calling. Inbound and outbound calling, are considered the basis of good-quality customer service for a business. Read on for a quick… Read More
The Benefits of an After-Hours Call Service for Your Baltimore Business
It’s a well-documented fact that using voicemail services can end up hurting a business. Sometimes businesses end up losing over two-thirds of their calls by not having a live person on the other line! That’s why we’re such proponents of… Read More
3 Reasons Voicemail is Bad for Business
It’s pretty much the standard for the average business to use voicemail to answer customer calls when everyone is away from the phone. But, even though it is expected by customers to have to deal with leaving a message when… Read More