A call center agent is a company’s first line of defense when it comes to solving customers’ complaints. As a result, they deal with the worst of a customer’s frustration, even though they were not at fault for the problem…. Read More
Posts Tagged ‘call services’
5 Essential Skills Every Call Center Agent Should Have
Call centers are essential to the customer service process, and call center agents are on the front lines. Working as a call center agent requires many valuable skills to achieve the best results. It is essential to understand the qualities… Read More
How to Reduce Call Abandonment in Your Call Center
When it comes to call centers, dropped calls are all too common. In fact, costumes waiting for an agent can easily hang up after a few minutes of being stuck on hold. The reality is, people are looking for immediate… Read More
How to Tell if You’re Getting Overcharged by Your Answering Service
An answering service is an important part of your business operations. When you don’t have an answering service, you lose many calls that come in during non-business hours, especially since many callers don’t like to leave voicemails. Having an answering service is… Read More
Reasons to Invest in an After Hours Call Service
When asked, most people today admit that they’d rather text than talk on a phone. When they do choose to call, however, they want to reach a live person and usually choose not to leave a message. Unless you staff… Read More
What to know about Customer Service
Customer service is an essential component for your growing business. If your business lacks customer service, your numbers could begin to suffer. But what should you keep in mind about customer service?