Whether or not you employ the services of call centers for your business, it’s key to know how to properly address a customer on the phone. It’s no secret that first impressions are powerful, which is why having the right… Read More
Posts Tagged ‘phone conversation’
Tips to Maintain Control in a Phone Conversation
When speaking to customers over the phone, you might run into problems that you wouldn’t normally encounter from other means of contact. One of these problems is a customer taking over a conversation. But there are simple ways to make… Read More