If you’re in need of a Customer Service Call Center Consultant, you need first be familiar of what the call center consultant should provide. You do not want to spend your hard earn money on a consultant that can’t even provide the basics. You will want a call center consultant that goes beyond the basics and offers you superior services at all times.
The purpose of a call center consultant is to increase your company’s productivity and efficiency when it comes to technical support, orders, product information and answering customer service needs.
A call center consultant can serve as your outsource inbound and outbound call center, while saving you plenty of money you can spend elsewhere in your business.
By outsourcing a call center for your company, you will be able to utilize downtime and slow call periods to increase productivity. Never again will your customers have to be put on hold for long periods of time just to have questions or concerns addressed.
Hire TeleRep for exceptional call center consulting services and reliable outsourced telemarketing.
Here at TeleRep, our call agents are trained to advertise your specific products and services. Our agents will also provide valuable information to customers on products or services.
We will increase your profit margins with skilled sale pros to up sell and cross sell your products and services directly to customers.
TeleRep is a Maryland company specializing in customized call center services. We can record what the caller is responding to, the time and date. You can use the report to see what turned into sales and manage easily your marketing profitability. We can do follow up calls to get buyer feedback and post comments to your social media sites. We also provide services to companies with a marketing department that needs help taking calls, processing and managing data from marketing pieces or TV commercials. This includes tracking companies’ marketing spending as well.
We are never outdated or inadequate because we consistently use the latest technology to best serve you.