Inbound and outbound calling, are the foundation of quality customer service for a business.
As you probably know, a call center can provide a number of services. Two of the most common functions of a typical call center is to accept incoming calls and make outgoing ones. These services, known as inbound and outbound calling, are the foundation of quality customer service for a business. Here is a quick definition of each service and some examples of how they can help your business.
Inbound Customer Service
Call centers use inbound customer service to receive calls from a customer. This is not a message based system, but the customer speaks directly with a representative for support. Some good uses for inbound customer service include giving company information, tech support, and answering questions about products, sales or a customer’s account. With inbound customer service, your company’s credibility will grow in the eye of your customer base.
Outbound Customer Service
For outbound customer service, the call center makes calls to a customer on behalf of the company. Much like inbound customer service, the customer will speak with a real person and not a machine. Outbound customer service is not about telemarketing schemes, nor is it limited to promoting goods or services. Companies use outbound customer service to establish a relationship of trust with customers. Some examples of outbound Customer service include scheduling appointments and services, conducting surveys, and following up on a previous call made by the customer.
Contact TeleRep Today for Your Call Center Services!
If you have more questions on how to provide the best customer service to your clients, look no further than TeleRep. Our great assets like live chat, call center services, and alarm monitoring set us apart from the rest. Visit us online or call us at 1-800-638-2000. We want to help you and answer all your questions! To see examples of our work and to keep up with everything we are doing, be sure to follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.