In the past, the phone call has been the main form of communication for a business. Without the ability to place a phone call, a business would suffer. However, in today’s world of technology, the role of the phone call within a business setting is rapidly changing. In order to help your business continue to succeed, it’s important to have an understanding on how phone calls affect your business.
The first thing to realize is that the phone call is still one of the main ways people communicate with a business. A recent survey through Contact Babel has placed phones calls as taking up over 80% of incoming business communication. However, new services like email and video conferencing are threatening to take the place of a standard phone call.
Because of new ways to communicate are becoming prominent, millennials are less likely to place a call to a business. In fact, this upcoming generation would much rather communicate in person or through a computer application rather than placing an incoming call to a business.
However, there is still a lack of argument when it comes to discussing how vital phone calls are to a business. When a problem, question, or concern arises for a customer, they are more likely to place a phone call to receive an immediate response instead of sending an email or visiting the office. Because of this, it is key for your business to provide efficient call services for your customers. If you customers are unable to place calls to your office, they are more likely to become frustrated and turn to a competitor rather than visit your office.
Call Services for Customer Service through TeleRep
At TeleRep, we understand how important call center services are to your business. That is why we pride ourselves on our professionalism and customer service training when handling incoming calls. We also specialize in alarm response and data entry as well. Stop making your customers feel underappreciated with voicemail services; instead, let them know you care through TeleRep and hire a virtual receptionist today.
Learn about TeleRep and our overall live operator services today. We want to help your business excel.
You can inquire about the effectiveness of the TeleRep nationwide call center and live answering services by calling 1-800-638-2000 or visit our contact page!
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