Live chat is a great addition for companies looking to boost customer satisfaction.
When you do the majority of your business online, it can feel like your customers are living in an entirely different dimension! One of the best ways to meet your customers where they are is with live chat directly on your website. It can completely transform your relationship with your customers, and their relationship with you. What are our favorite three reasons why live chat will benefit your business?
Quick and Simple
Almost every customer wants help during the shopping process or has a question along the way, but most don’t care to pick up the phone and call and will instead close the website completely if they are confused. Live chat gives customers an instant way to contact your company with a question. Customers are also satisfied with wait times since their phone line isn’t tied up and they can multitask during the process. An amazing 44% of online shoppers said that having their questions answered through live chat with a live person was one of the most important parts of their online shopping experience.
Cuts Costs
Live chat software can actually save you money on employees and phone costs. Live chat reduces the amount that you are currently spending to maintain a call center by lowering the cost of an average customer interaction. Representatives can deal with multiple customers at once without needing to put them on hold or play the dreaded waiting music. Multiple representatives dealing with multiple customers also means needing fewer employees overall as well.
Boosts Your Sales
Live chat can completely change the way that customers shop with you and dramatically increase your sales. Customers have an instant way to get help and consequently feel more secure about making their purchase. Their confidence in your website and your company will be increased, and you can even walk them through the purchasing process if they need the extra help!
Live Chat for Your Business Through TeleRep
TeleRep knows how important live chat and call center services are to your business. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.