Are you looking for a cost-effective way to boost business? Well, look no further. Employing a custom call center can give your small business or large business the added customer service you would otherwise be lacking.
This article from EzineArticles.com explains several of the benefits of outsourcing to a customized call center, like TeleRep.
Apart from the fact that hiring a professional call center is cheaper than hiring a single, in-house employee dedicated to the same task, one of the most important advantages to employing a call center is that they operate 24 hours a day, seven days a week, 365 days a year. This means your business will be reachable after hours, which is especially beneficial to companies working across time zones and in different countries. By utilizing a custom call center, you gain a round the clock workforce at a fraction of the price.
And do not for one second think that call centers are only for big businesses. Today, the use of a call center is well within the budget of even the smallest business operating from home.
But remember, a call center operator, though not directly employed by you, is a representative of your company. So it is important to hire a well-qualified, established call center with a reputation for reliable, professional work.
If you have any questions, contact TeleRep by calling 800-638-2000 – we’re experts at answering questions and providing top quality service – or click here today!
TeleRep Supplies You With Customized Call Center Solutions
TeleRep is a Maryland-based company owned and operated by a family that has more than 30 years in the call center and answering service business. Our services are available 24 hours a day, 7 days a week, 365 days a year.
Our watchword is quality. TeleRep operators undergo extensive training before they answer a phone, and every one of them works on location in our office in Glen Burnie, Maryland.
We invest in technology, which is constantly updated, so our employees perform at the highest level possible. Every phone call made to our call center is recorded for our client – a valuable training and information tool.
Our onsite generator and backup batteries are the perfect safeguards against power outages – if the power supply is interrupted our hospital-grade switch over mechanism ensures we never miss a beat – or a phone call.
The atmosphere at TeleRep is professional yet warm, and because we treat our employees like family, our turnover rate is low – several of our operators have been with us for more than 25 years.
Our telephone representatives are able to handle any type of phone call – from emergency services to dispatch calls – they know what they’re talking about because they meet with our clients and review product and service information.
Our extensive experience enables us to offer valuable insight in finding solutions to meet our clients’ needs – and every one of our services can be customized for you.