When you are looking for telephone services for your business, there are a variety of options available to you. One of those is a virtual receptionist, who can really help take on a lot of daily tasks you may need help with. Here is what you need to know before hiring a virtual receptionist.
What is a Virtual Receptionist
The most obvious question that comes along with this is knowing exactly what a virtual receptionist is. As the title suggests, this person is responsible for handling the duties of a receptionist, except they can do it remotely. They are contract workers and handle tasks such as phone calls, follow up calls, schedule management, and more!
How Does it Work?
Since a virtual receptionist doesn’t come into the office, they use software that is connected to your computer and phone system. This makes it so that all the phone calls that come into your business will automatically be sent to the receptionist. Virtual receptionists are especially helpful during your work breaks and when you are out of the office for vacation or any other reason. Businesses such as law firms, doctors offices, and small businesses benefit greatly from virtual receptionists.
Why Should You Hire One?
Why hire a virtual receptionist when you can hire one that comes into the office everyday? A virtual receptionist can actually save you some money in the long run. They typically cost about 20% of the cost of an in-person receptionist while providing the same services and more flexibility with hours. A virtual receptionist can significantly decreased the amount of missed calls you have coming into your business. It also helps to have a live person answering the phones versus a machine. This also helps to give you more time to handle other business tasks that you get distracted from when answering phones all of the time.
Contact TeleRep Today for Your Virtual Receptionist?
TeleRep knows how important live chat, call center services, and alarm monitoring are to your business. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.