When it comes to conducting business for many of us, phone calls are a great source of communication between a business and its clients or customers. A phone call bridges the gap between a quick, impersonal e-mail, and a scheduled face to face meeting. However, if your company lacks the staffing to answer each phone call that comes through your office, you could be missing business opportunities. Because of this, many businesses have implemented a voicemail system. While they may think they are doing the right thing, the better step to take is to hire a virtual receptionist and eliminate your voicemail.
Downfalls of Voicemail
- A voicemail fails to deliver the instant gratification that most customers and clients are looking for. If a new customer is faced with a voicemail instead of an actual person, they are left waiting for a call back. In that time period, they could potentially become frustrated and turn to a different company for their services.
- We live in a very busy world, which means that many of us work outside of the typical 9 to 5 hours. Because of this, some customers and clients are unable to call your business during your typical business hours. After working a long day, no one wants to call a business office to hear a recording in their ear.
- In today’s struggling economy, many businesses are switching their focus to making each customer feel appreciated. This means that they are tailoring their services to personalize each experience for each customer. However, personalized service cannot happen when a human is not answering your phones.
- Not only do you want to gain new clients and customers, you want to keep the connections you have already established. Customers who are constantly faced with waiting around for a phone call will become discouraged by your company compared to customers who are constantly faced with a human on the other end of the phone.
At TeleRep, we understand how important incoming phone calls are to your business. That is why we pride ourselves on our professionalism and customer service training when answering every business call. Stop making your customers feel underappreciated with voicemail services; instead, let them know you care through TeleRep.
Learn about TeleRep and our overall live operator services today. We want to help your business excel.
You can inquire about the effectiveness of the TeleRep nationwide call center and live answering services by calling 1-800-638-2000 or visit our contact page!
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Source:
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