Nationwide Call Center and Answering Service

800-638-2000
14 Welham Ave NW
Glen Burnie, MD 21061

See What Our Solutions Do

  • Live Operators
  • Customer Care
  • Media Response
  • Government Contracts
  • TeleRep Operator Posing for Camera Live Operators

    Nobody likes dealing with a recording. A friendly voice can make all the difference to a consumer, and TeleRep provides one 24 hours a day 365 days a year.

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  • Cheerful TeleRep Operator Customer Care

    Many companies outsource their customer service to a call center. For some, this can be a scary proposition. As a business owner is it difficult to give up responsibility to an employee, much less another company.

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  • TeleRep Operators Teamwork Media Response

    Marketing and advertising are keys to creating buzz about your product or service, and they represent a sizeable investment. Television, radio, internet, newspaper or billboard, advertisements instruct interested people to call your phone number.

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  • U.S. Capitol Builiding Government Contracts

    Federal and state governments play key roles in the lives of every American citizen. The government interacts with many different people, and receives thousands of calls daily. Answering every call efficiently becomes difficult for office receptionists, but when you contract to TeleRep to staff a government call center, our live operators answer calls quickly and efficiently.

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Why We’re Different

TeleRep Building ExteriorTeleRep specializes in business process customization, enabling our operators to easily handle workflows of any type or complexity, following on screen scripting trees. Every step in your process must be followed on screen in order for operators to complete each call. This ensures that all information necessary is gathered and no procedures are skipped or forgotten. We custom build every aspect of your workflow so it meets all your requirements. This ensures the most streamlined and accurate handling of calls which lowers time and cost spent on call handling and provides the best experience for your customers.

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Welcome to TeleRep

We call our telephone representatives (Telereps).

TeleReps are recruited and trained locally. Our clients range from small business owners to Fortune 500 companies. They enjoy working with us because we are local, flexible and we offer varied services that help them grow their businesses – 24 hours a day! We encourage clients to visit us and participate in training our TeleReps so we can answer calls just as they would.

Our extensive experience since 1976, enables us to offer valuable insight in finding solutions to meet our clients needs – whether they be answering customer service calls or responding to email. Our outsourcing programs are many and varied.

Find out how TeleRep can help you provide the very best service to your customers.

Call Today: 410-761-2424 or 1-800-638-2000.

At TeleRep, every call matters!