Nationwide Call Center & Answering Service Since 1976

Our Team

Meet Our Top Notch Team

TeleRep operators have been handling phone calls for more than 30 years. The first team member was owner Sandie Olson, who founded this business because she realized the skills of a telephone operator were worth more than the wages typically offered.

Sandie has created a workplace that expects excellence from its team, and rewards it. This goal has resulted in a turnover rate that’s the lowest in the industry, longevity among employees means a higher quality of service – the average time of employment for our operators is between 18-24 months.

Our team works from one call center located south of Baltimore City – we welcome visits from clients so they are able to meet the staff who answer their calls.

Our Staff

Staff Member Position
Sandie Olson President/CEO
Don Olson Vice President
Heather Soldano Client Service Manager
Wesley Olson Operations Manager
Craig Tracy Sales & Marketing
Daniel Clouser Client Service Manager
Patricia Janowiec Call Center Manager
Paula Wilkins Assistant Call Center Manager

Call Center & Answering Service Tips & Tricks

  • Benefits of Call Center Recording telerep

    Benefits of Call Center Recording

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    May 17
  • Why You Should Avoid Putting Customers on Hold telerep

    Why You Should Avoid Putting Customers on Hold

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    May 3

Our Clients Span a Range of Industries

  • Law Firms

    Callers reach a live operator and you’ll never miss an opportunity to bring on a new client or take care of an existing one.

  • Medical & Healthcare

    Let us be an extension of your staff and a seamless experience for your patients and care givers.

  • Plumbing/HVAC

    Provide 24/7 customer service, emergency dispatch and appointment scheduling.

  • Property Management

    Get accurate information regarding emergencies or issues provided instantly to on-call staff.

  • Remediation Services

    Be the FIRST to respond to an insurance company or potential customer.

  • Many Other Industries

    We help clients in many other industries with their 24/7 live answering and call center services,

Have Questions? We have answers!

Contact TeleRep today so we can help your business with its answering service or call center needs.