An outsourced call center can be an invaluable tool for your business. Having trained professionals with knowledge of your business handle customer calls instead of in-house staff allows your workers to do what they do best, without interruption. By hiring an outsourced call center to handle customer calls you can count on increasing profit by enhancing customer experience, and don’t have to worry about paying for services you don’t need. Plus, your in-house employees will have more time to focus on their primary duties without having to stop and answer the phone.
Enhanced Customer Experience
Employing an outsourced call center gives you the comfort in knowing that every call placed to your business will be handled by a professional with the training, technology and knowledge needed to represent your business. Call center representatives go through extensive training and meet with you to learn about your business’s products and services before answering their first call. Many call centers record every call made to their call center to use as a training and information tool.
Increased Productivity from In-House Employees
While a call center is busy handling all of the customer calls for your business, your in-house employees can do what they do best, without the distraction. While many companies see call centers as an unnecessary expense and rely on their in-house employees to take customer calls, the lost time and interruption to an employee can end up costing a company more than the expense of having their calls handled by a dedicated agent.
Services Your Business Needs
Call centers offer a wide variety of services for every business, ranging from live operators and tech support, to surveys and executive messaging. Some call centers even offer after hours and holiday services. An outsourced call center can give you the services your business needs, without tacking on the extras it doesn’t.
Let TeleRep and Their Live Operators Handle Your Call Center Needs
TeleRep is a local company owned and operated by a family that has more than 30 years in the call center and answering service business. Our services are available 24 hours a day, 7 days a week, 365 days a year.
Our telephone representatives are able to handle any type of phone call – from emergency services to dispatch calls – they know what they’re talking about because they meet with our clients and review product and service information.
To find out more about TeleRep, give us a call at 1-800-638-2000, and set up an appointment to visit our call center.