For many businesses, receiving calls is an essential portion of their business communication. Whether a new client wants more information, or an existing client has a specific question, telephone calls are still an important part of the business world. Although many businesses are attempting to move their communications through e-mails, many customers and clients still appreciate a personal phone conversation.
However, there is never anything personal about reaching a voicemail or automated menu when calling a business. Often times, customers and clients find these automated messages frustrating and unprofessional, especially if they have a specific question. Because of this, many businesses are considering implementing a call center for live answering services. These services allow customers and clients to reach real people instead of machines when calling your business. Even if the calls are received after hours, customers will prefer to interact with an actual person rather than hope their voicemail is received. Speaking with a live receptionist makes customers feel important and lets them know their voices are being heard.
At TeleRep, we train our receptionists to answer business calls with a sense of both care and professionalism. This is because we know the importance of each and every call that your business receives. Our TeleReps are able to screen calls and direct messages to members of your team when needed. This means a more personal connection with customers, while also never hindering your staff’s overall productivity. Do you notice your business receiving more phone calls after your normal business hours? Then hiring the TeleRep call center is the perfect solution for you. Let us help you take care of each customer, especially those that can only call after your business hours.
Learn about TeleRep and our overall live operator services today. We want to help your business excel.
You can inquire about the effectiveness of the TeleRep nationwide call center and live answering services by calling 1-800-638-2000 or visit our contact page!