The telephone changed the world forever, making products and services available by simply dialing a number. Then came the Internet, which made the process even easier. And with these two technologies making ordering so easy, businesses quickly became unable to deal with this increased demand in-house. Thus came the need for an entire new industry – custom call centers equipped to take orders.
This article from EzineMark.com explains this industry.
With ordering now so easy, it is difficult for businesses to deal with the constant flood of calls and online orders. For this reason, many companies have begun outsourcing their order-taking needs, often for less than employing a full-time, dedicated employee.
By hiring an order-taking answering service a business will not only save money, but they will also not experience any opportunity being lost just because of some failure to address an incoming call promptly. Every call can be crucial and failing to properly handle a specific order can result in lost revenue. Conversely, handling a call in a timely and efficient manner can actually help increase sales.
Most call center operators run 24 hours, seven days a week and this will be advantageous to your business given that your customers can make orders beyond office hours. And the more you make yourself available to your customers, the greater potential for sales.
So how do you go about hiring an order-taking call center? By making a call, of course.
If you have any questions, contact TeleRep by calling 800-638-2000 – we’re experts at answering questions and providing top quality service – or click here today!
TeleRep Supplies You With Customized Call Center Solutions
TeleRep is a Maryland-based company owned and operated by a family that has more than 30 years in the call center and answering service business. Our services are available 24 hours a day, 7 days a week, 365 days a year.
Our watchword is quality. TeleRep operators undergo extensive training before they answer a phone, and every one of them works on location in our office in Glen Burnie, Maryland.
Our telephone representatives are able to handle any type of phone call – from emergency services to dispatch calls – they know what they’re talking about because they meet with our clients and review product and service information.
Our extensive experience enables us to offer valuable insight in finding solutions to meet our clients’ needs – and every one of our services can be customized for you.