Nationwide Call Center and Answering Service

800-638-2000
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Glen Burnie, MD 21061

3 Reasons Why Live Answering is Better than an Automated Service

Live vs Automated Service

Live answering services are superior and work better for your customers than an automated service.

An automated service is so old fashioned. Pressing number after number in the hopes of speaking with an employee can be extremely frustrating. Sometimes, you even need to leave a voicemail and have to wait to be called back. People nowadays simply do not have the time or patience for all that. If you are a small business owner and want to compete with bigger brands, live answering is your best bet.

Pressing Buttons is Old School

Customers do not want to be forced to press through a series of buttons every time they need something. If they are calling your company’s line they most likely want to speak with an employee. It only makes sense to have a live person always take the phone calls. Rather than hiring a full-time employee, you are better off using a phone answering service. One of the benefits is that it can take phone calls even when your business is closed. If you choose to go this route, customers will no longer need to leave voicemails because someone will always be available to take their phone calls. On top of that, it turns out being a cheaper option than hiring a full-time employee.

Build A Connection with Potential Customers

Every time you answer a potential customer’s phone call you begin building a human connection. It gives off a great first impression and makes your business look very professional. By doing so, also increases the likelihood they will do more business with you in the future. To put it simply, you are not doing yourself any favors if you are still using an automated service.

Live Answering Provides Better Customer Service

An automated service is a hassle for customers. It gives customers a poor impression when their call is not immediately taken. If you want to show your customers that you value them and their time, live answering is the way to go.

Answering Services from TeleRep

TeleRep knows how important answering services are to your business. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.

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